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B2B Customer Experience: Balancing the Human Factor with Technology

Vision Edge Marketing

Gartner’s survey reveals a whopping 75% of B2B buyers prefer self-service, versus interacting with sales representatives, during the initial stages of the buying process. In the B2B environment, relationships play a key role. Research has found a relationship between emotional intelligence and loyalty.

B2B 242
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Six Proven Strategies to Build Customer Relationships and Brand Loyalty

Webbiquity

In this transformed sales dynamic, when online reviews and customer testimonials heavily influence B2B buyers, building strong customer relationships is more important than ever. Like any other relationship, positive change requires continuous effort. Why Customer Relationships and Brand Loyalty Are More Vital Than Ever.

Loyalty 312
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Report: Marketers to Spend Less on Customer Initiatives as Budgets Fall

KoMarketing Associates

Although marketers have shifted their focus to initiatives, such as the customer experience and customer relationship management (CRM), new research suggests that they will invest less in these areas in the coming months. This comes as they look toward maintaining their present success, rather than forecasting future outcomes.

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70% of B2B Buyers Agree Video is the Best Form of Marketing Content

KoMarketing Associates

Brightcove recently partnered with Ascend2 to conduct “The Power of Video in the B2B Buyer’s Journey” report, and statistics indicated that the majority of B2B buyers (70%) agreed that video is the best content format for creating awareness of a business-related problem. Identifying B2B Buyers’ Marketing Content Preferences.

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Top Customer Retention Strategies for B2B Marketers in 2023

Marketing Insider Group

With 2023 on the horizon, the chatter of a recession, and a marked increase in reports of poor client retention , it’s more important than ever that B2B marketers focus on retaining reliable clients. You must continue providing support and value throughout your relationship. No one likes losing customers, but it does happen.

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Customer-Centric Growth: Unlock 7 Success Factors

Vision Edge Marketing

A high maturity level of customer-centricity enables more cost-effective initiatives related to recruiting, retaining, and growing the value of more customers; and creating relationships to build trust, loyalty, and advocacy. A recent study by Berkley, companies reported a “very mature” level of customer-centricity experienced 2.5X

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46% of Marketers to Increase Investment in Account-Based Marketing Programs

KoMarketing Associates

Activate recently partnered with Marketing Charts to publish the “State of Demand Gen: 2022” report, and statistics suggested that when reflecting back on 2021, most marketers (44%) increased their content syndication. This was followed by ABM (31%), paid search (28%), and email marketing (26%).