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SaaS Marketer Strategy & Income Report April 2020

Confessions of a B2B Marketer

February Income Report The Ultimate B2B LinkedIn Paid Strategy with Justin Rowe of Impactable In this episode, Tom share the story of SaaS Marketer and bCast to date, he covers where the ideas came from, how much cash they are making and where we plan to go in the future. hit 200k MRR?

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How to create a complaint management system to protect your brand reputation

Sprout Social

Lastly, integrated complaint management software and searchable knowledge bases will ensure your agents have all the customer information they need in one central place. Leverage brand safety tools like our Message Spike Alerts to track increases in incoming messages and quickly identify and respond to negative feedback.

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Top 10 customer service software tools

Sprout Social

The platform empowers customers with self-service features such as guided widgets to lead users to relevant answers via your company’s knowledge base. The platform supports a variety of knowledge base and portal features to help customers get answers around the clock. Do you already have a comprehensive knowledge base?

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4 AI Features Telecoms Can Implement Now to Level Up Customer Service

Salesforce Marketing Cloud

Communications companies can leverage predictive AI to analyze an incoming case, classify it, and then route it to the agent with the best, most applicable experience. Instead of hunting through knowledge articles, they can type a question into a global search bar and receive a summarized answer with citations to the source material.

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The Key to Better Customer Service Operations? The Answer’s Hiding in Your Data

Salesforce Marketing Cloud

For example, if customers often ask for an agent when they want to change their address, a chatbot can proactively share a relevant knowledge base article to minimize escalation. Start by sharing important metrics like incoming cases, cases by priority and status, average time to close, total escalated cases, and average CSAT.

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Everything You Need to Know About AI in Customer Service

Salesforce Marketing Cloud

Beyond answering common questions, these chatbots can greet your customers, serve up knowledge base articles, guide them through common business processes, can send out a field technician for field requests, and can route more complex questions to the right person. This will save you time and help you get your articles out faster.

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The Best 10 Web Chat Tools in 2019

Hubspot

Manage incoming chats with Conversations, a free, collaborative inbox that your entire company can use to collaborate on incoming messages. LiveZilla is a web chat tool that offers unique features like screen sharing, real-time translation, and a global knowledge base. You can take this web chat app wherever you go.