Report: Marketers Feeling More Pressure to Improve the Customer Experience
KoMarketing Associates
MARCH 22, 2023
Broadridge recently published its “2023 CX and Communications Consumer Insights Report,” and statistics indicated that the majority of customers (63%) now believe that most of the companies they work with need to improve the customer experience. This is compared to the 35% who said the same back in 2019.
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