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How You Can Write a Good Knowledge Base Article

Salesforce Marketing Cloud

Your customers can easily get the answers they need with knowledge base articles, which are informative help articles on your site. Service agents can also use knowledge base articles to solve customer problems and reduce their average handle time. What is a knowledge base article?

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A Knowledge Base: The Sales Enablement Tool Your Business Needs

BenchmarkONE

A strong knowledge base tells your customers, your industry, and the search engines that you’re an authority in your field. While it might be time-intensive, putting together a knowledge base article on a topic related to the product or service you offer allows your sales team to do their jobs more efficiently.

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AI Optimization: How to Appear in AI Search Results

RebelMouse

I asked ChatGPT directly, and here’s what came back (edited for clarity): SEO Best Practices: Ensure your site is following SEO best practices, including the use of keywords, meta tags, and a mobile-friendly UX. Website Speed: Ensure your site loads quickly and efficiently. Current Events: Cover both current events and trending topics.

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Win as One: The future of financial services teams 

Seismic

In today’s noisy marketplace, enablement promises more efficient and effective teams, elevated brand recognition, and accelerated growth. Our internal teams collaborate to share best practices, and develop functionality that increases efficiency and productivity, while maintaining compliant and complex processes and workflows.

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How to create a complaint management system to protect your brand reputation

Sprout Social

So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively? In short, it’s a way to simplify your complaint management efforts to boost efficiency, provide clarity and reduce errors. You can also categorize complaints based on severity to prioritize responses.

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Top 10 customer service software tools

Sprout Social

Boost your customer support team’s efficiency Like it or not, the average consumer’s expectations are high when it comes to service. Thankfully, there are tools to boost customer service efficiency via automation. The platform supports a variety of knowledge base and portal features to help customers get answers around the clock.

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Employee Self-Service: The Complete Guide

Salesforce Marketing Cloud

Reduce costs and improve efficiency by having your employees find answers on their own with a seamless employee self-service experience. An employee self-service system combines interactive web applications with searchable knowledge base articles to deliver a full suite of features. How does employee self-service work?