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5 ways to capture the voice of the customer (VoC) for category-leading positioning

Tomorrow People

When you learn about the opinions, desires, demands and motivations of the people who already use your product, you’re in a better position to foster brand loyalty, develop customer-centric products, and drive more sales. Why is VoC data important for B2B companies? This is why voice of the customer data (VoC) is so important.

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How to Grow Your Business with Voice of the Customer

SendX

Which company are you more likely to buy from? This final step of “closing the loop” shows the customer that they’ve been listened to, and can be powerful in building brand loyalty. A strong VOC strategy can have a direct effect on growing your business — boosting sales and improving customer retention. WHAT ARE THE ADVANTAGES?

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How to Validate Your Messaging and Positioning to Vet Your Story | What’s Your Edge?

Vision Edge Marketing

Business too can harness the power of validation research, a form of feedback and testing, to ensure key messages resonate with the intended customers and prospects. Companies too should use solid research to create a narrative, i.e., messages, comprised of a storyline that captures customers’ and prospects’ attention and compels them to act.

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4 Ways Your Website Can Replace Focus Groups

Buzz Marketing for Technology

While focus groups attempt to simulate and gain insights on what the customer potentially thinks, nothing can substitute truly anonymous, honest and unbiased feedback. So how are websites replicating—and advancing—the traditional focus group? We look at four ways that your website can replace focus groups: 1.

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How Chief Growth Officers Drive Growth Through Customer Experience

Vision Edge Marketing

Today’s highly competitive business environment is driven by the always-moving customer-centricity goal post. The Temkin Group study, “The ROI of Customer Experience,” found that customers who have a positive experience are more likely to repurchase from a company (86%), recommend it to others (77%), and forgive it for mistakes (74%).

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Escaping the marketing circus: How empathy can realign brands, audiences and results

Martech

Ring 2: The internal disconnect Marketing departments can become isolated silos within a company, disconnected from sales, customer service and product development. How about this invitation I received to join a complimentary membership program that supposedly offered meetings with potential business partners? No loyalty.

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Driving Profitability: Innovative Approaches to Enhancing Your Business

Valasys

Enhancing your business for greater profitability may include using advanced technology, but this is just one way to improve your company for added sales. Driving profitability requires adding innovation in ways that allow for continuous improvement in all business areas, not just the digital aspects.