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B2B Attribution – Making Sense of Touchpoints

Engagio

The modern marketer should be able to tell you what companies are on their website, what content visitors engaged with, and when activity occurred with ease. Understanding which marketing activities impacted these activities in the first place is not as easy to answer. Digital marketing leaders can use this research.

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What is a Touchpoint, and How Can You Use It to Boost Sales?

Televerde

These brand interactions are called touchpoints. Every touchpoint a customer experiences increases the chances they will purchase from you. You won’t always be able to control touchpoints. They can be direct interactions with strategies you set in place or indirect contact through third parties.

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Ecommerce Omnichannel Applications: Improving Conversion with Touchpoints

Digilant

In conjunction with the conversations about increasing eCommerce sales has been the importance of touchpoints. Touchpoints are ways a consumer interacts with your brand, whether in-person, online, via social media, yelp reviews, etc. Experts have varying options on how many touchpoints it takes to make a sale.

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Beyond multichannel and omnichannel: Understanding the optichannel approach

Martech

Multichannel means the company interacts with customers through multiple channels, both online and offline. Customers have the option to engage with the company through various touchpoints, such as physical stores, websites, mobile apps, social media platforms, email, telephone and more. What is multichannel? What is omnichannel?

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IBM Interact Adds Interactions to Enterprise Marketing Management

Customer Experience Matrix

My continuing tour of real time interaction managers landed with the good folks at IBM two weeks ago, where I caught up with what’s now IBM Interact. The product was originally launched more than a decade ago by Unica as Affinium Interact.* The two modules can also share segment definitions, offers, and interaction history.

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Maximizing Efficiency with B2B Marketing Automation: Key Strategies

Webbiquity

Image credit: Mikael Blomkvist on Pexels This also applies, of course, to B2B marketing. Ideally, marketers focus their time on performing high-impact tasks that need our knowledge, expertise, and experience. So, why not let B2B marketing automation take care of the rest? What is B2B Marketing Automation?

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To Improve Customer Experience You Need a Map

Vision Edge Marketing

This can include awareness, discovery, attraction, interaction, purchase, use, expansion, and advocacy.”. A customer buying map captures all of the touchpoints and behaviors of a customer from their initial discovery of your organization to the sale and delivery of your product or service, right through initial consumption.