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Unlocking Customer Retention in HubSpot

SmartBug Media

The stakes are high for chief customer officers (CCOs) and the organizations they serve. Happy customers are repeat customers—and in today’s era of high customer acquisition costs , businesses can’t afford to lose customers because of a bad experience. How Can You Analyze Purchase History in HubSpot?

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9 Chatbot builders to enhance your customer support

Sprout Social

Chatbots are strategic assets that enhance your customer care and marketing strategies. Integrating chatbots can transform your customer relations by automating responses to common queries and collecting feedback, freeing your team to focus on more complex issues. But where do you start with building a chatbot?

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How to Deliver a Great B2B Sales Experience

Webbiquity

On the other, there’s pressure to build positive, engaging relationships with prospects, without being pushy about lead generation. And, of course, offering a great B2B sales experience helps you increase your profits by improving conversion rate, retention rates, and Customer Lifetime Value (CLV). First, map out every step.

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What’s New with HubSpot’s Customer Surveys and Dashboards [2023 Update]

SmartBug Media

HubSpot Service Hub is an all-in-one customer service platform that helps businesses deliver exceptional customer experiences. It offers a comprehensive suite of customer service tools, including ticketing, live chat, a knowledge base, customer feedback, and more. How are you talking to customers?

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How Chief Growth Officers Drive Growth Through Customer Experience

Vision Edge Marketing

Today’s highly competitive business environment is driven by the always-moving customer-centricity goal post. It requires creating customer value which in turn requires a customer-centric approach. So, achieving sustainable growth requires more than just increasing revenue or market share.

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Future of B2B Demand Generation: Trends On the Horizon

Binary Demand

[ps2id id=’Introduction’ target=”/]Based on a recent HubSpot report, 35% of surveyed marketers prioritized B2B demand generation activities in 2022, indicating a noticeable shift from tactical demand generation to a more strategic approach in the current and future of B2B demand generation marketing.

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8 Help Desk Metrics to Supercharge Customer Support

Televerde

Your help desk metrics indicate how well your inbound customer support is performing. Without measuring your performance, you won’t know where you can improve or how satisfied your customers are, which can hurt your sales. Customers spend more on brands that offer an excellent customer support experience. Resolution Time.