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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce Marketing Cloud

When it comes to great customer service, your contact center plays an important role. We found that 94% of customers say a positive customer service experience makes them more likely to make a purchase again. Yet, only 13% of customers say they can get their issues solved with little effort.

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Driving effective enablement through blended learning

Seismic

Before joining Seismic, she was a Seismic customer who implemented a global instance of Seismic Learning. A: It’s like crafting a customized learning experience, recognizing that each person has unique preferences and learning styles. A: AI will be a massive efficiency gain for enablement teams and go to market teams.

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B2B Customer Experience: Balancing the Human Factor with Technology

Vision Edge Marketing

From chatbots to self-service platforms, technology is reshaping customer interactions, enhancing efficiency, improving EBITA, and steering decisions with data. Undeniably, technology’s influence on customer connections is skyrocketing. Ready to navigate this dynamic landscape and redefine your customer engagement?

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3 Effective B2B Client Retention Tactics That Will Stand The Test of Time

Marketing Insider Group

For business-to-business (B2B) companies, in particular, the need to integrate lead generation efforts and guarantee client satisfaction is even more essential for retaining business clientele. Businesses are able to demonstrate their customer appreciation in a myriad of ways throughout the year, making their clients feel top of mind.

Tactics 245
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How GTM teams can use AI to drive efficiency

Seismic

But when it comes to understanding how AI works, knowing when to use it, and how to integrate AI into our existing workflows for better efficiency, it can be challenging. With AI, organizations can truly personalize every outreach and interaction they have with prospects and customers. Ready to learn more?

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Sales Efficiency and Sales Effectiveness: Definition and Importance to Scaling Growth

Outreach

Although SaaS companies collect an abundance of sales data, effectively visualizing and leveraging that data can be quite a feat. Measuring stats like customer satisfaction, churn, and revenue are relatively straightforward, but sales efficiency and effectiveness are tougher nuts to crack. What is Sales Efficiency?

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Better Process Mapping Reveals Opportunities to Optimize for Profitability

Vision Edge Marketing

Processes form the backbone of every customer-centric organization. In this article, we will explore three reasons to perform process mapping and how it positively impacts business performance, 6 ways process maps help your business and seven steps for effective process mapping.

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