Savanta

AUGUST 1, 2016

Customer loyalty is critical to any business. This truism sees many B2B companies striving to satisfy and even delight customers. After all, the logic goes, if customers are happy then they won’t feel a need to change supplier – satisfaction leads inexorably to loyalty. Higher levels of customer service.

Customer Satisfaction 120

Customer Satisfaction Lock-In B2B Lead Scoring 120

Optinmonster

APRIL 15, 2024

Do you host your business website on WordPress? The best way to find out: add a survey popup on your site! If people land on your site, don’t like what they see, and go away, you could be losing a lot of business. But 91% of unhappy customers who don’t complain simply leave your site. Grow your email list.

Customer Surveys 78

Customer Surveys Marketing Websites Marketing Management Template 78

Vision Edge Marketing

MARCH 26, 2024

From chatbots to self-service platforms, technology is reshaping customer interactions, enhancing efficiency, improving EBITA, and steering decisions with data. Gartner’s survey reveals a whopping 75% of B2B buyers prefer self-service, versus interacting with sales representatives, during the initial stages of the buying process.

B2B 242

B2B Customer Satisfaction Interactive Marketing Loyalty 242

Tomorrow People

JUNE 3, 2024

Brands must position and reposition themselves to evolve with changing customer preferences and stay ahead of market trends – but without validated audience insights, their strategies risk falling flat. This is why voice of the customer data (VoC) is so important. What is ‘voice of the customer’ (VoC)?

Positioning 156

Positioning Lead Scoring Lead Ranking Leads 156

Vision Edge Marketing

SEPTEMBER 19, 2023

In today’s rapidly evolving business landscape, achieving customer-centric organic growth has become paramount for every organization striving to stay competitive and thrive in their respective industries. A recent study by Berkley, companies reported a “very mature” level of customer-centricity experienced 2.5X

Enterprise Management 238

Enterprise Management Allocation Customer Satisfaction Lead Ranking 238

Salesforce Marketing Cloud

MARCH 4, 2024

The research , conducted with 773 business leaders in 14 countries, sheds light on global business decision-makers’ mindsets around AI-powered CRM. Learn what's new Gaps in basic AI understanding reveal room for growth The research reveals organizations worldwide are embracing AI across various CRM use cases.

Work Management 116

Work Management Trends Business Forrester 116

SmartBug Media

MARCH 17, 2023

Market research is a valuable tool that can help you understand the needs and preferences of your potential customers. By researching the existing market, understanding consumer buying trends, and recognizing the competition’s strengths and weaknesses, businesses can succeed when developing a strong marketing plan.

Research 98

Research Service Product Planning 98

Marketing Insider Group

OCTOBER 20, 2020

A recent survey shows that in the midst of the pandemic, when way too many people are out of work, 1 in 4 employed Americans want to quit their job. Quick Take: Empathy in the workplace has a direct, positive correlation with engagement and business outcomes. Emotions are paramount when you’re trying to grow a business.

Business 347

Business Work Management Correlation Cable 347

InsightSquared

MAY 25, 2021

This study clearly shows the challenges revenue leaders face when it comes to efficiently and accurately forecasting their businesses and represents a material opportunity to improve forecast management.”. Following are key takeaways from the research: Sales Rep involvement and data quality are key to improving accuracy.

Forecasting 156

Forecasting Lead Ranking Enterprise Management Research 156

Vision Edge Marketing

MAY 7, 2024

The report mentioned that while many companies have been reengineering, supply chain disruptions will persist and the costs for raw materials will remain inflated throughout the year; and that many businesses will continue to find themselves hard-pressed for human capital. All of this is spurring the pivot to technology, which takes time.

Work Management 197

Work Management Marketing Management Customer Satisfaction Planning 197

Martech Advisor

JANUARY 10, 2020

There is a wide opportunity for research professionals to strategically support marketing initiatives by providing data and insights that inform customer experience strategies, allowing them to truly resonate and uncover the key information: feeling, says Zoe Dowling, SVP of Research at FocusVision.

Customer Satisfaction 59

Customer Satisfaction Research Paid Search Agency Forrester 59

Heinz Marketing

DECEMBER 26, 2023

Market Research and Analysis Market research and analysis form the foundation of informed decision-making for businesses. Discover Current Industry Trends and Consumer Behaviors Staying attuned to industry trends provides a window into the evolving landscape in which a business operates.

Business 117

Business Analysis Work Management Forecasting 117

Launch Marketing

OCTOBER 14, 2020

Surveys are a powerful tool for transforming business practices to better satisfy both clients and coworkers. For a B2B organization, surveys can be used for a variety of purposes and provide insight on customer satisfaction, market research, product feedback and company culture. Creating the Survey.

Customer Surveys 83

Customer Surveys Practices B2B Marketing Customer Satisfaction 83

SendX

MARCH 18, 2021

You have heard it before: “ the customer is always right. Your customers know things that you could use to improve your email marketing strategy in ways that you couldn’t find on your own. In this context, the words “user” and “customer” mean the same: they both refer to the people that your business profits from.

Email Marketing 221

Email Marketing Marketing & Strategy Marketing Strategy Customer Satisfaction 221

Sprout Social

FEBRUARY 29, 2024

In business, artificial intelligence (AI) is more than just a trend; it’s a crucial tool reshaping how we approach marketing and customer engagement. According to our research , nearly 9 out of 10 business leaders are gearing up to boost their investments in AI and machine learning (ML), especially in marketing.

Marketing AI 112

Marketing AI Lead Ranking Work Management Lead Scoring 112

Valasys

MARCH 7, 2023

Market research is essential for businesses to make informed decisions and achieve growth. It provides valuable insights into customer preferences, behaviors, needs, industry trends and opportunities. Analyzing and interpreting market data is also crucial for business growth. What Is Market Research?

Research 52

Research Paid Search Agency Business Analysis 52

SocialPilot

JUNE 8, 2024

Whenever people look for products and services, specifically from local businesses, they look up customer reviews before making a decision. At this time, when online reviews have become vital, business review platforms such as Google and Yelp have become very important. Why Customer Reviews Matter? Let’s dive in!

Google 83

Google Work Management Ideal Customer Profiles Business 83

Sprout Social

JANUARY 9, 2024

Regardless of size, most companies face the same challenges—tough competitors, and evolving customer and market demands. According to The 2023 State of Social Media Report , 96% of business leaders agree that AI and machine learning (ML) can help companies significantly improve decision-making. Enter AI analytics.

Analytics 107

Analytics Enterprise Management Work Management Business 107

Vision Edge Marketing

APRIL 4, 2023

In today’s business world, many of these decisions are about customers, competitors, personnel, operational, and strategic investments. Data is a crucial asset that can help any business leader make informed decisions and gain a competitive advantage. That’s about 2000 decisions per hour. Billion by the end of 2030.

Lead Scoring 206

Lead Scoring Lead Ranking Allocation Analytics 206

Aberdeen

OCTOBER 25, 2022

For small business owners today, it’s critical to think about the about the backbone of technologies to support your business. “Small Budgets” Don’t Have to Mean “Small IT Programs” When it comes to small businesses, oftentimes that means small budgets as well. Increased Performance .

Small Business Marketing 40

Small Business Marketing Research Video Marketing Business 40

Webbiquity

JANUARY 23, 2024

Acquiring new customers is vital for every business. But with the steep rise in customer acquisition costs , and research showing it costs up to five times more to acquire a new customer than to keep an existing one, you can’t ignore the importance of customer retention. Customer-centric strategies.

Customer Satisfaction 150

Customer Satisfaction Social Media Advertising Benchmark Acquisitions 150

Hinge Marketing

AUGUST 20, 2020

But that is not one of the reasons to seriously consider adjusting your accounting firm’s business model. The study surveyed more than 650 accountants and business professionals who purchase accounting firm services (buyers)— with special attention paid to discrepancies in value perceptions between firms and buyers.

Business 174

Business Marketing Management Pricing Price 174

Hubspot

DECEMBER 10, 2019

In college, research was always my favorite part of writing papers. But, even though I love research, it's not exactly my forte — and I know I'm not alone. Conducting market research is a necessity for both B2B or B2C companies. It enables you to use hard data to back up theories and predictions about customer behavior.

Research 74

Research Customer Satisfaction Hubspot Lead Scoring 74

Convert

DECEMBER 8, 2020

Marketers can easily make informed guesses and calculated assumptions based on insights and industry best practices , but there might be another way to get extremely valuable insights for your next optimization campaign: conducting user research. But jumping into user research requires knowing how to conduct said research in the first place.

Research 98

Research Optimization Eye-Tracking Customer Satisfaction 98

Vision Edge Marketing

OCTOBER 3, 2023

[link] Customers are the gold vein for every business. As such, businesses continuously embark on the exciting treasure hunt to find and keep customers. Unearthing the hidden treasures of customer acquisition and customer retention leads to growth and prosperity.

Acquisitions 208

Acquisitions Lead Ranking Loyalty Lead Scoring 208

Outgrow

APRIL 8, 2024

The same goes for businesses as well. Brand perception is significant for all types of businesses. It’s not just about having a great product or service; it’s about how customers perceive and connect with your brand. When customers like you, they tend to stick around, recommend it to others, and even buy more.

Outgrow 52

Outgrow Customer Satisfaction Work Management Marketing Management 52

Hubspot

DECEMBER 10, 2019

In college, research was always my favorite part of writing papers. But, even though I love research, it's not exactly my forte — and I know I'm not alone. Conducting market research is a necessity for both B2B or B2C companies. It enables you to use hard data to back up theories and predictions about customer behavior.

Research 65

Research Customer Satisfaction Hubspot Lead Scoring 65

Optinmonster

MARCH 21, 2024

Did you know that collecting customer feedback can help you transform the success of your business? Customer experience is one of the top factors in gaining new customers and building brand loyalty. That’s why it’s so vital to collect customer feedback. What Is Customer Feedback?

Marketing Websites 105

Marketing Websites Tips Customer Surveys Customer Satisfaction 105

Martech

DECEMBER 6, 2023

The flagged websites referenced in the research contain pornographic, sanctioned, and pirated content. Although Google refuted the claims, it has since acknowledged the need for improvements and customer satisfaction, leading to the introduction of the ability to exclude the SPN from all campaign types. Get MarTech!

Opt-out 107

Opt-out Advertising Agencies Advertisements Advertising 107

Salesforce Marketing Cloud

JULY 27, 2022

Businesses are dealing with a shifting economic climate, shrinking budgets, and directives to do more with less. What is the state of commerce in 2022, and how can your business thrive amid all the financial turmoil? What is the state of commerce in 2022, and how can your business thrive amid all the financial turmoil?

Research 98

Research Customer Satisfaction Fulfillment eCommerce 98

Act-On

FEBRUARY 16, 2024

A recent survey found that: 41% of marketers report they’re feeling more pressure to achieve a high ROI. Email nurture campaigns help you build affinity with both customers and prospects. Blog Learn More Go deeper with your existing customers through lead nurturing Growing customer lifetime value (CLV) isn’t a new concept to marketers.

Lead Nurturing 190

Lead Nurturing Lead Scoring Lead Ranking Top of Funnel 190

ClearVoice

JANUARY 26, 2024

So whether you’re here because you’re a content person looking to enhance your business case for more content dollars or because a content person wants you to understand their perspective on why content is (still) queen, you’ve come to the right place. Let’s start with the business brass tacks.

Paid Content 92

Paid Content Top of Funnel Work Management Marketing Management 92

Salesforce Marketing Cloud

APRIL 18, 2022

Field service business leaders have a fantastic opportunity to grow business through their sustainability initiatives, as more companies seek to reduce their carbon footprint. According to IDC research 1 , 40% of field service organizations cite sustainability as a top priority. Each driver services multiple customers a day.

Enterprise Management 98

Enterprise Management Work Management Service Customer Satisfaction 98

Tony Zambito

JANUARY 18, 2022

Uncertainty has always been an element of business commerce. With this backdrop, business organizations will need to recognize that customer and buyer goals are changing. Each new world or commercial event brings new implications for businesses and buyers alike. What can business leaders do? Rapidly and frequently.

Buyer Personas 209

Buyer Personas Psychographics Customer Satisfaction Correlation 209

FMG Suite

MARCH 20, 2024

Winners of the Top Workplaces National Award are determined by a researched-backed 24-question survey designed to measure employee satisfaction. About FMG FMG powers an all-in-one marketing platform that helps financial advisors and insurance agents attract new leads, stay connected with clients, and grow their businesses.

Customer Satisfaction 59

Customer Satisfaction Paid Search Agency Customer Surveys Software 59

Martech

DECEMBER 7, 2023

It offers data visualizations, bidding & forecasting precision, audience insights, predictive audiences, and customer value optimization. Sprinklr’s Conversational AI+ lets businesses quickly deploy and scale generative AI-powered bots that can have human-like text and voice conversations. EKOM AI ’s EKOM 3.0

Marketing AI 99

Marketing AI Multi-Channel Customer Satisfaction FAQ 99

Marketing Craftmanship

JANUARY 8, 2021

In its landmark 2018 Pulse Survey of 220 Chief Marketing Officers, the executive recruiting firm Korn Ferry reported that, although financial results were the most important factor in their performance-based compensation, “52% of CMOs say they cannot make a direct and obvious correlation between marketing efforts and company performance.”

Work Management 264

Work Management Marketing Management Lead Scoring Lead Ranking 264