Confusing Customer Segmentation, Buyer Profiling, and Buyer Personas Harms Marketing
Tony Zambito
SEPTEMBER 6, 2016
In the 15 years since originating the concept of buyer personas in 2001, there has been one issue that continues to plague fully understanding exactly where, how, and why buyer personas can be beneficial. Buyer profiling is often another quantitative exercise for organizations. Buying processes and buyer journeys.
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