What Is an Omnichannel Contact Center? Everything You Need to Know
Salesforce Marketing Cloud
MAY 15, 2024
Our research finds that 85% of customers expect consistent interactions with businesses. Your agents have immediate access to the same centralized view of the customer they’re going to help — no matter how they contact you — in your customer relationship management system (CRM). Find out how in the 6th State of Service report.
Let's personalize your content