Let Me Explain: Multi-Channel vs. Cross-Channel vs. Omni-Channel Marketing
MARCH 1, 2019
We always have to “be on” with interconnected networks using multiple channels to engage, communicate with, and attract our customers. In order to evolve and keep up with customers, three approaches to marketing have emerged: multi-channel, cross-channel, and omni-channel. Multi-Channel Marketing: Multiple, Disconnected Channels. The customer cannot move between the channels and continue seamlessly on with their journey.