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The Future of Field Service Is All About These 4 Technologies

Salesforce Marketing Cloud

In some industries, people are afraid they’ll lose their jobs to technology. But when it comes to the future of field service, the opposite is true: there are too many jobs — and not enough experts to fill them. That’s where technology comes in. The Bureau of Labor Statistics estimates that U.S.

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How Technology Shows Communications Service Providers Which Customers Are About To Leave

Salesforce Marketing Cloud

Communications service providers work hard to keep their customer base strong. If service providers knew which customers were about to cancel, they could take proactive steps to lower their likelihood of leaving. Providers understand the main reasons customers abandon service. That allows agents to take immediate action.

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6 Benefits of RPA Technology in Customer Service

Televerde

In addition, using RPA for customer service can lead to improvements in productivity. A total of 86% of respondents in the Deloitte study indicated that their productivity expectations with RPA technology were met or exceeded. Chatbots are one of the most easily recognizable forms of RPA technology in customer service.

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Vidyard Study Finds 87% of Financial Services Professionals Say Their Technology at Work is in “The Dark Ages”

Vidyard

23, 2022 – According to the second part of a future of work study released today by Vidyard and Atomik Research , 87% of financial services professionals said that their technology at work is in “the dark ages.” The findings were included in the report titled “ The Future of Work in Financial Services: Remote or In-Office?

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The ABM Benchmark Survey

Download the report to learn more about: The strategies and technologies ABM marketers are using to increase ABM successes Why it’s important to shift toward more targeted, personalized assets How marketers are meeting buyers' demands for self-service journeys Which metrics and marketing KPIs matter across the ABM funnel

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Bringing the Human Touch to Marketing Technology Service and Support: Why it Matters for Your Success

ClickDimensions

Marketing technology helps marketers today achieve great things. However, technology alone can only take users so far. Human customer support and services are essential for a marketer’s success.

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Human-Centric Service: You Can’t Rely on Technology Alone

Martech Advisor

Salesforce’s EVP and GM of CRM Applications at Salesforce, Bill Patterson, outlines how companies can pair the human touch with smart technology to deliver “human-centric service.". Technology was supposed to improve customer service , but time and again this isn’t the case. Strike up a Conversation.

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3 Mistakes Organizations Make While Developing ABM Programs

Wasteful technology and service spending. Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process. Inadequate contact inventory within universe.

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Download 7 Exceptional Event Email Templates for Driving Attendee Engagement

Four of the Big 4 firms, 15 of the top 20 pharmaceutical companies, and 300+ leading technology, financial and professional services companies use SpotMe to host virtual events, webinars, and hybrid meetings with apps, video, attendee engagement and analytics. Download the eBook today!