support-team 
KoMarketing Associates
JANUARY 2, 2018
This year one of KoMarketing’s priorities is the creation of more cross-training opportunities for team members. In learning new skills, members of the KoMarketing team ultimately become better digital marketers, better support client programs, and the organization. Set Aside Time Every Week.
Salesforce Marketing Cloud
JANUARY 23, 2024
Knowledge management means capturing, organizing, and distributing information that is critical to providing customer support. Ideally this knowledge is available in a centralized digital library that agents, field service technicians, and customers can access from anywhere for fast, quality service. Tacit knowledge.
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Salesforce Marketing Cloud
MAY 15, 2024
The more channels you support, the more important an omnichannel contact center becomes — but only if those channels are connected and share data. Seamless support. No matter how the customer reaches out, the agent has the context needed to deliver personalized support. Training and management tools. Personalized service.
Sprout Social
JANUARY 10, 2024
The higher the volume, the more overwhelming it can be for your team, but a complaint management system helps your brand respond and engage with unhappy customers at scale. It’s not easy for your customer service team to deal with unhappy customers all day. Reduce agent burnout Let’s face it.
ANNUITAS
OCTOBER 11, 2023
This methodology, together with the combined expertise of the ANNUITAS team and its diverse client network, is now available via a subscription-based, annual program – the ANNUITAS GTM Advisory Service – which launches this week. Let’s tackle ‘the why’ and dig into how this service works.
Webbiquity
FEBRUARY 20, 2020
Sales enablement, defined by Gartner’s glossary as, “the activities, systems, processes, and information that support and promote knowledge-based sales interactions with clients and prospects,” involves creating and implementing a systemic approach to sales. The second component of this involves using video as a training medium.
Hubspot
SEPTEMBER 30, 2019
There are nearly 15 million salespeople working in the United States, and they spend weeks or even months training for success in their role. Given the different responsibilities, industries, and team structures salespeople encounter, it’s hard to recommend a one-size-fits-all approach to sales training.
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