Gaining an edge over competitors with a knowledge base

Biznology

A knowledge base is a tool that every company should rely on, as it easily improves customer support, collaboration, knowledge-sharing, and workflow within a company. If you are looking for a way to stay ahead of your competition, implementing a knowledge base for your business is necessary. Let’s take a look at some knowledge base basics and how it can help you stay ahead of the competition. Types of knowledge base software solutions.

5 Ways How Knowledge Base Software Can Prove To Be Useful For Your Organization

Altitude Branding

A great way to make information readily available to all of your customer service representatives is to use a knowledge base software such as the one offered by Kayako. However, you might be wondering what a knowledge base software is in the first place. A knowledge base is essentially a hub of information. A knowledge base can also be used by CSRs to get their questions answered quickly without having to get up from their seat.

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Knowledge management in the age of social media

Biznology

Realizing that user or customer engagement can ensure success, businesses worldwide recognized it as a lucrative opportunity to extend reach and clientele base. Understanding the relevance of knowledge management. The use of information, operational knowledge, and their distribution are able to lead an organization towards success. Efficient handling of these resources within an organization can be ensure by the use of knowledge base.

Everything you need to know about user guides and manuals

Biznology

Even as we speak, smart technology is reshaping the way we live and work–with appliances, gadgets, and gizmos being omnipresent, a basic kind of technical knowledge is mandatory. When set to explain complex technical products and offer instructions for complicated operational tasks, user guide writers use knowledge base software systems that smart companies leverage for storing and organizing their intelligence. What is their level of technical knowledge?

The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.

How to Use Video for Support to Improve Customer Satisfaction

Vidyard

Build a Video Knowledge Base 2.1 How a Video Knowledge Base Boosts Your Video SEO 3. Ready to learn how to improve customer satisfaction by incorporating video into your support resources? Learn From the Pros Our own Knowledge Base is full of video guidance.

It Takes a Village: Why Self-Service Learning is So Effective

Oracle

” Community and peer-to-peer interaction can play as big of a role in a successful self-service model as a knowledge base. times greater customer satisfaction rates. Have you ever wondered if there was a better place to grab a burger or a quicker way to get somewhere you frequent? Ten years ago, information like that wasn’t nearly as easy to come by as it is today.

5 Benefits of Omnichannel Customer Support

Televerde

Omnichannel customer support creates more empowered support teams and smarter businesses that can use insights to increase customer satisfaction, build retention, and earn more business in the future. A how-to knowledge base with suggestions probably does the trick.

The Definitive List of Black Friday, Cyber Monday & Holiday Season SaaS Deals

SendX

Valid for Cyber Monday 13) Typito - Typito is a web based drag-and-drop tool to create engaging videos with beautiful typography, images and brand layouts. Valid for Cyber Monday 19) Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease.

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SmartTake: What’s New with HubSpot’s Service Hub

SmartBug Media

Ensuring satisfaction for those who use your product, to help grow your business, is a never ending “cycle”—hence the flywheel. Multi-Language Knowledge Base. For this reason, HubSpot’s recent Knowledge Base update is something to get excited about.

The Definitive List of Black Friday SaaS Deals

SendX

Valid for Cyber Monday Typito - Typito is a web based drag-and-drop tool to create engaging videos with beautiful typography, images and brand layouts. Valid for Cyber Monday Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease.

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The Definitive List of Cyber Monday SaaS Deals

SendX

Valid for Cyber Monday Typito - Typito is a web based drag-and-drop tool to create engaging videos with beautiful typography, images and brand layouts. Valid for Cyber Monday Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease.

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3 Fundamental Pillars of Technical Support and How Video Can Help

Vidyard

In addition to marketing and selling to customers with video, Technical Support has found three key areas to increase customer satisfaction of our services: Personalized Customer Engagement, Knowledge Management, and. Try replacing automated text-based “thank you” notes with personalized videos. Knowledge Management. Take a look at an example we created for our own knowledge base for a question we’re regularly asked at Vidyard: 3.

How to Come Up with a Customer Success Strategy That Works for You

Televerde

Focusing on customer satisfaction after the purchase decision has long been a best practice in the B2B world. Providing valuable customer resources and omnichannel support empowers customers to solve challenges they encounter and increases their satisfaction. Customer knowledge base.

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7 Situations Where Customer Communities Improve Customer Experience

Higher Logic

When executed with proper planning and resources, a customer community can have a tangible impact on key business performance indicators, including ticket deflection, revenue generation, and customer satisfaction. greater annual increase in customer satisfaction rates.

100 Helpful Data Sources for Content Creation

Marketing Insider Group

It resonates with both emotion-driven and reason-driven readers, provides objective, evidence-based support for your content, and increases your brand’s legitimacy in the eyes of your audiences. Data storytelling is one of the most powerful ways to create compelling content.

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7 Best Customer Service Software Solutions for 2021

Hootsuite

The most important function of all software-based customer service tools is to improve the service experience for both customers and customer service agents. (Or This means you can constantly work to improve customer satisfaction.

78 Customer Engagement Statistics

Zoominfo

70% of buying experiences are based on how the customer feels they are being treated ( source ). Consumers prefer assistance over the following channels: Phone ( 61% ), email ( 60% ), Live Chat ( 57% ), online knowledge base ( 51% ), “click-to-call” support automation ( 34% ) ( source ). On the most basic level, customer engagement can be defined as the ongoing relationship between a brand and its customers.

Re-Inventing Organizations: Taking “Mad Men” into the 21st Century

Biznology

Co-location is necessary for certain industries and jobs, but most knowledge based workers can work globally and be connected virtually with the technology they already have. This not only makes the best use of human capital it also can solve skill shortages and can lead to greater productivity and satisfaction among employees. Photo credit: Wikipedia.

3 Easy Ways to Improve Your Customer Effort Score (CES) with Online Community

Higher Logic

The Net Promotor Score (NPS), Customer Satisfaction (CSAT) score, and the Customer Effort Score (CES) are the current trifecta of tools for measuring the customer experience. Create a knowledge base in your online community. Customers can search in the community's knowledge base for resources you’ve uploaded, finding what they need all in one place, so they don’t have to jump around to different web pages or apps or wait to get them from your team.

Email Preference Center—What is it and Why Do You Need One?

Heinz Marketing

The two most common types of email preference centers that I have seen are time-based—where your prospects can choose how often they receive emails from you—and content-based, where they can choose their topics or content of interest. Time-Based. Content-Based.

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5 Ways to Boost Customer Loyalty With a Seamless Onboarding Experience

Vision6

Lastly, don’t forget to integrate a knowledge base on your site so users can access helpful information to solve problems before they even arise. This same knowledge base can be used to train your chatbot for speedy customer service.

Customer Support: How AI is Changing the Game

Biznology

Not only can a positive customer experience increase satisfaction and retention, it can also be the pathway to greater profitability. It lets customers describe their issue and then, based on the presence of pre-defined keywords, matches the issue with what it thinks is the right department. In addition to checking Knowledge Bases, agents can run ticket tag searches to find solutions. AI can quickly and easily identify these trends based on pre-determined thresholds.

4 Ways a Knowledge Management System Helps Align Your Strategy

Marketo

In today’s technology and data-rich environment, knowledge-based systems are a common solution. According to a Global Deloitte survey, over 80% of Deloitte Knowledge users indicate that sharing knowledge leads to competitive advantage and adds real client value. Deloitte­ states that knowledge-based software increases company benefits in several ways—one of which is increasing client satisfaction by delivering value insights.

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How to Maximize Customer Lifetime Value in Digital Marketing

seo.co

Based on this number, McDonald’s knows that they’re going to make an average of $4,200 in top-line revenue off of every customer at the register. Justifies Incentive-Based Marketing. Maintain a Knowledge Base. Having a knowledge base is important for a number of reasons.

How You Can Use Video To Enhance Your Customer Support

Vidyard

There’s only so many hours in the day—that’s why top support teams use video to increase deflection and resolve cases 25% faster, all while boosting overall customer satisfaction. “Vidyard’s seamless integration with Salesforce Service Cloud allows the VictorOps support team to easily produce highly personalized, technically focused, video support communications to our customer base.”

Customer Service Automation: How To Achieve Seamless Customer Support

Mailmunch

Seamless customer support is critical to ensuring buyer satisfaction and encourages repeat sales, which is why business longevity often relies on it so heavily. Keyword chatbots, also known as “rule-based” chatbots, follow predefined rules and can answer frequently asked questions.

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5 Things to Know Before Migrating from HubSpot into Marketo

SmartBug Media

Migrating from HubSpot into Marketo is a big undertaking, and it often feels overwhelming, even for the most knowledgeable marketing professionals. Customer base marketing.

5 Ways to Improve Customer Relationships Quickly

Zoominfo

Self-service support is a quick and easy way to improve relationships with your customer base. Build an online knowledge base: A Forrester Research study shows customers make the most frequent use of knowledge bases compared to other self-service channels ( source ). But what is a knowledge base, exactly? An online knowledge base is a resource center where customers can find answers to more in-depth questions on their own.

Using Customer Support to Create a Personal Connection in an Automated World

Martech Advisor

Also Read: How to Successfully Measure Customer Satisfaction Using Sophisticated Yet Uncomplicated Tech. Even if your client onboarding process is automated or reliant on online tutorials or a knowledge base, you should make an effort to have a real person contact each and every new client.

Never Stop Nurturing: 6 Tips to Keep Your SaaS Customers Coming Back

Content4Demand

You must create a long-term relationship based on brand trust. Helping them build their knowledge base over time can ensure they take advantage of a broader range of the features and benefits that will deepen their satisfaction with your solution.

The B2B Marketer’s Quick Start Guide: Sales Automation

Heinz Marketing

Reduces response time which can increase customer satisfaction. Features/functionality: Orchestrates account-based playbooks across teams and channels. Fantastic knowledge base and SalesLoftU to help you get started.

Getting Started with HubSpot: A 4-Step HubSpot Setup Plan

SmartBug Media

This includes when you publish HubSpot pages, blog posts, knowledge base articles, and web versions of emails. The lists tool in HubSpot will allow you to create lists that you can use to send targeted marketing emails or customer satisfaction surveys, or enroll contacts in a workflow.

Top seven chatbot platforms and tools available

ClickZ

Areas where chatbots can be used – Sales inquiries, pre-sales support, post-sales support, self-service knowledge, customer support, self-help/self-service, shopping assistance, training and education, and lots more on a 24/7 basis. No need for coding knowledge or development skills.

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How to Give Your Customer Success Team Superpowers

Higher Logic

These issues are roadblocks to your customer success team’s ultimate goal of improving customer satisfaction and growing your revenue. They’re trying to scale their tasks as quickly as your revenue and customer base are growing. Create a knowledge base. On top of the natural resource your customers have in connecting with each other, your customer success team can build a centralized hub of resources in the community, and direct customers to this knowledge base.

2 Ways to Supercharge Your Support with Video

Vidyard

If you use a platform like Vidyard for Support , you’ll have a publicly hosted video knowledge base that serves up videos based on customer needs. It offers greater information throughput than traditional channels like phone, email, or live chat and leads to quicker resolutions and greater customer satisfaction. According to your customers, support just got personal.

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Why Zendesk + Video is a Match Made In Support Heaven

Vidyard

There’s only so many hours in the day—that’s why top support teams use video to increase deflection and resolve cases 25% faster, all while boosting overall customer satisfaction. Video For Customer Support The jury’s in and video is the most efficient way to delight and educate your customers, all while empowering your hardworking support team with the resources and strategic knowledge they need to succeed.

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