Gaining an edge over competitors with a knowledge base

Biznology

A knowledge base is a tool that every company should rely on, as it easily improves customer support, collaboration, knowledge-sharing, and workflow within a company. If you are looking for a way to stay ahead of your competition, implementing a knowledge base for your business is necessary. Let’s take a look at some knowledge base basics and how it can help you stay ahead of the competition. Types of knowledge base software solutions.

5 Ways How Knowledge Base Software Can Prove To Be Useful For Your Organization

Altitude Branding

A great way to make information readily available to all of your customer service representatives is to use a knowledge base software such as the one offered by Kayako. However, you might be wondering what a knowledge base software is in the first place. A knowledge base is essentially a hub of information. A knowledge base can also be used by CSRs to get their questions answered quickly without having to get up from their seat.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Knowledge management in the age of social media

Biznology

Realizing that user or customer engagement can ensure success, businesses worldwide recognized it as a lucrative opportunity to extend reach and clientele base. Understanding the relevance of knowledge management. The use of information, operational knowledge, and their distribution are able to lead an organization towards success. Efficient handling of these resources within an organization can be ensure by the use of knowledge base.

Everything you need to know about user guides and manuals

Biznology

Even as we speak, smart technology is reshaping the way we live and work–with appliances, gadgets, and gizmos being omnipresent, a basic kind of technical knowledge is mandatory. When set to explain complex technical products and offer instructions for complicated operational tasks, user guide writers use knowledge base software systems that smart companies leverage for storing and organizing their intelligence. What is their level of technical knowledge?

The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.

How to Use Video for Support to Improve Customer Satisfaction

Vidyard

Build a Video Knowledge Base 2.1 How a Video Knowledge Base Boosts Your Video SEO 3. Ready to learn how to improve customer satisfaction by incorporating video into your support resources? Learn From the Pros Our own Knowledge Base is full of video guidance.

HubSpot Service Hub: Close the Sales, Marketing, and Service Gap

SmartBug Media

The HubSpot service hub offers a suite of tools, including chat, tickets, knowledge base articles, surveys, and reporting. If you have the same issue or question arise repeatedly, HubSpot service hub allows you to resolve it via a knowledge base article.

How to Use Big Data to Improve Customer Service

Biznology

Providing customers with effective and real-time customer service across multiple channels will boost their satisfaction and transform them into customers faster. Next, you can create customer satisfaction surveys.

Increase Customer Retention & Renewals with HubSpot Service Hub and HubSpot Sales Hub

SmartBug Media

Creating an experience to delight your customers founded in customer satisfaction will result in retention and loyalty. Your product is amazing, and you’ve nailed down your niche market. Now it's time for the true test of your hard work: scaling effectively.

The Definitive List of Black Friday, Cyber Monday & Holiday Season SaaS Deals

SendX

Valid for Cyber Monday 13) Typito - Typito is a web based drag-and-drop tool to create engaging videos with beautiful typography, images and brand layouts. Valid for Cyber Monday 19) Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease.

List 270

Why Customer Self-Service Is the Future of Support

Televerde

Business websites should offer a support area with frequently asked questions and knowledge base articles that include step-by-step directions. Improving customer satisfaction through quick and easy customer service is an important part of the overall customer experience.

Do You Need Customer Service Automation? Here’s How It Works

Televerde

Customer service automation includes various tools, including chatbots, knowledge bases, automated email responses, and artificial intelligence. Quicker resolutions reduce customer churn and improve overall satisfaction.

SmartTake: What’s New with HubSpot’s Service Hub

SmartBug Media

Ensuring satisfaction for those who use your product, to help grow your business, is a never ending “cycle”—hence the flywheel. Multi-Language Knowledge Base. For this reason, HubSpot’s recent Knowledge Base update is something to get excited about.

Why Service Hub is a Favorite Among HubSpot Agencies and Clients Alike

Marketing Envy

For customer service teams, this is especially important, because as “the face of the company”, customers expect them to provide immediate, contextual and knowledgeable responses. Knowledge base functionality.

Help Desk Statistics and Trends for 2022

TrustRadius Marketing

Only 28% of customer experience teams offer a knowledge base. Help desk users report a satisfaction rate of about 83%. Only 50% of customer service leaders have enabled their service teams with a help desk, knowledge base, and shared email capabilities.

8 key tips for marketing to existing B2B customers

Tomorrow People

But what if you already have a decent customer base? This means B2B businesses are at risk of losing more than two-thirds (or 71%) of their customer base. However, many of them stop doing it altogether once they’ve gained a sizable customer base.

The Definitive List of Black Friday SaaS Deals

SendX

Valid for Cyber Monday Typito - Typito is a web based drag-and-drop tool to create engaging videos with beautiful typography, images and brand layouts. Valid for Cyber Monday Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease.

List 150

The Definitive List of Cyber Monday SaaS Deals

SendX

Valid for Cyber Monday Typito - Typito is a web based drag-and-drop tool to create engaging videos with beautiful typography, images and brand layouts. Valid for Cyber Monday Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease.

List 150

How Change Management Shapes Your Success… or Failure

Heinz Marketing

Whether it’s an operational improvement or organizational-level change – like pivoting from lead-based to account-based marketing – success comes from knowing when and how to adapt. You want to share knowledge bases, demo videos, and facilitate hands-on training.

5 Benefits of Omnichannel Customer Support

Televerde

Omnichannel customer support creates more empowered support teams and smarter businesses that can use insights to increase customer satisfaction, build retention, and earn more business in the future. A how-to knowledge base with suggestions probably does the trick.

SMS 65

4 Ways a Knowledge Management System Helps Align Your Strategy

Marketo

In today’s technology and data-rich environment, knowledge-based systems are a common solution. According to a Global Deloitte survey, over 80% of Deloitte Knowledge users indicate that sharing knowledge leads to competitive advantage and adds real client value. Deloitte­ states that knowledge-based software increases company benefits in several ways—one of which is increasing client satisfaction by delivering value insights.

Re-Inventing Organizations: Taking “Mad Men” into the 21st Century

Biznology

Co-location is necessary for certain industries and jobs, but most knowledge based workers can work globally and be connected virtually with the technology they already have. This not only makes the best use of human capital it also can solve skill shortages and can lead to greater productivity and satisfaction among employees. Photo credit: Wikipedia.

Social Customer Care 101: 6 Tips to Follow

BenchmarkONE

No matter what your business size or niche is, customer satisfaction is a key to business success. Here are three main reasons to provide social customer care: Boost customer satisfaction: During the customer journey , people may have questions about your product or services.

VALS 71

Positioning Technical Features to Sound Simple

Product Management University

For example, let’s say you have a knowledge base platform that’s used by customer service professionals and it has unique capabilities that would help the CSRs in a way that improves their productivity and helps their organization improve customer satisfaction scores. Our product is very unique technically, but we’re having trouble positioning technical features in non-technical terms. No one understands our unique value. Any suggestions?

78 Customer Engagement Statistics

Zoominfo

70% of buying experiences are based on how the customer feels they are being treated ( source ). Consumers prefer assistance over the following channels: Phone ( 61% ), email ( 60% ), Live Chat ( 57% ), online knowledge base ( 51% ), “click-to-call” support automation ( 34% ) ( source ). On the most basic level, customer engagement can be defined as the ongoing relationship between a brand and its customers.

3 Fundamental Pillars of Technical Support and How Video Can Help

Vidyard

In addition to marketing and selling to customers with video, Technical Support has found three key areas to increase customer satisfaction of our services: Personalized Customer Engagement, Knowledge Management, and. Try replacing automated text-based “thank you” notes with personalized videos. Knowledge Management. Take a look at an example we created for our own knowledge base for a question we’re regularly asked at Vidyard: 3.

Guidelines & Best Practices For Managing Successful MDF Programs

Computer Market Research

MDF programs may also be “knowledge-based” allocations, where vendors provide those resources or materials directly. Leverage partner knowledge. Target funds based on growth. MDFs are generally structured based on vendor-partner relationships, Often providing more funds to top performers with greater sales potentials. This form of MDF is generally based on campaign performance and reaching specific goals. . Increases partner satisfaction.

Invest in Customer Service Agents for Business Growth (and Beat The Great Resignation)

Salesforce

Salary is hardly ever listed as the top driver of employee satisfaction among service agents. When you lose an employee, institutional knowledge walks out the door with them, as do the many relationships they’ve built with their colleagues and your customers.

Customer Service Automation: How To Achieve Seamless Customer Support

Mailmunch

Seamless customer support is critical to ensuring buyer satisfaction and encourages repeat sales, which is why business longevity often relies on it so heavily. Keyword chatbots, also known as “rule-based” chatbots, follow predefined rules and can answer frequently asked questions.

Customer Support: How AI is Changing the Game

Biznology

Not only can a positive customer experience increase satisfaction and retention, it can also be the pathway to greater profitability. It lets customers describe their issue and then, based on the presence of pre-defined keywords, matches the issue with what it thinks is the right department. In addition to checking Knowledge Bases, agents can run ticket tag searches to find solutions. AI can quickly and easily identify these trends based on pre-determined thresholds.

7 Best Customer Service Software Solutions for 2021

Hootsuite

The most important function of all software-based customer service tools is to improve the service experience for both customers and customer service agents. (Or This means you can constantly work to improve customer satisfaction.

5 Ways to Boost Customer Loyalty With a Seamless Onboarding Experience

Vision6

Lastly, don’t forget to integrate a knowledge base on your site so users can access helpful information to solve problems before they even arise. This same knowledge base can be used to train your chatbot for speedy customer service.

7 Situations Where Customer Communities Improve Customer Experience

Higher Logic

When executed with proper planning and resources, a customer community can have a tangible impact on key business performance indicators, including ticket deflection, revenue generation, and customer satisfaction. greater annual increase in customer satisfaction rates.

Customer Marketing: The True B2B Game Changer

Oktopost

Customer satisfaction shouldn’t be your only motivation for running customer marketing campaigns. Try offering knowledge base and customer education content, in which you inform and educate them while providing compelling ways to cross or upsell.

Email Preference Center—What is it and Why Do You Need One?

Heinz Marketing

The two most common types of email preference centers that I have seen are time-based—where your prospects can choose how often they receive emails from you—and content-based, where they can choose their topics or content of interest. Time-Based. Content-Based.

Email 98

The B2B Marketer’s Quick Start Guide: Sales Automation

Heinz Marketing

Reduces response time which can increase customer satisfaction. Features/functionality: Orchestrates account-based playbooks across teams and channels. Fantastic knowledge base and SalesLoftU to help you get started.

5 Ways Sales Automation Can Help Increase B2B Leads

Spiralytics

You can do this by creating automated workflows that qualify your visitors based on specific actions, like downloading an eBook or signing up for a webinar. Customer support : Automation can also enhance your customer satisfaction levels through prompt and precise customer service.

3 Easy Ways to Improve Your Customer Effort Score (CES) with Online Community

Higher Logic

The Net Promotor Score (NPS), Customer Satisfaction (CSAT) score, and the Customer Effort Score (CES) are the current trifecta of tools for measuring the customer experience. Create a knowledge base in your online community. Customers can search in the community's knowledge base for resources you’ve uploaded, finding what they need all in one place, so they don’t have to jump around to different web pages or apps or wait to get them from your team.

Using Customer Support to Create a Personal Connection in an Automated World

Martech Advisor

Also Read: How to Successfully Measure Customer Satisfaction Using Sophisticated Yet Uncomplicated Tech. Even if your client onboarding process is automated or reliant on online tutorials or a knowledge base, you should make an effort to have a real person contact each and every new client.

How to Maximize Customer Lifetime Value in Digital Marketing

seo.co

Based on this number, McDonald’s knows that they’re going to make an average of $4,200 in top-line revenue off of every customer at the register. Justifies Incentive-Based Marketing. Maintain a Knowledge Base. Having a knowledge base is important for a number of reasons.