Proactive Customer Service: You Read My Mind, and Earned My Trust
Salesforce Marketing Cloud
NOVEMBER 14, 2024
In today’s customer service, anticipating and meeting customer needs before they express them is the gold standard. While our research finds that 61% of service professionals say their organizations address issues proactively, only a third of customers agree! Put yourself in the shoes of your customers for a moment.
Let's personalize your content