Companies Scramble to Report on COVID-19 Business Impact
Customer Experience Matrix
APRIL 1, 2020
They report that total retail demand fell by 86% by the end of March and even online revenue is down 73%. As marketers finish their initial emergency adjustments to coronavirus lockdowns, they are starting to think about longer-term plans. Here are a dozen-plus studies I’ve seen in the past week, most of which are on-going.
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