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4 AI Features Telecoms Can Implement Now to Level Up Customer Service

Salesforce Marketing Cloud

How T-Mobile unlocks their customer solutions with AI, Data, and CRM. Perhaps more importantly, human agents are now freed up to efficiently handle more complex cases. Instead of hunting through knowledge articles, they can type a question into a global search bar and receive a summarized answer with citations to the source material.

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From Service to Sales: How Field Service Can Drive Revenue Growth

Salesforce Marketing Cloud

Mobile quoting lets your technicians provide pricing right in the field for a future project. Use knowledge base articles on how to sell and Trailhead , Salesforce’s free self-paced learning platform, to help your field service technicians get up to speed. This helps to create a valuable partnership between Service and Sales.

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Is Your Generative AI Making Things Up? 4 Ways To Keep It Honest

Salesforce Marketing Cloud

Do not expect the LLM to be your source of truth because it’s not your knowledge base.” When you pull information from your own knowledge base , you’ll have relevant answers and information at your fingertips more efficiently. They might be knowledge bases that live in Salesforce or elsewhere.

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Why Settle for Less? Choose DealSignal Over Zoominfo and Apollo

DealSignal

Table of Contents [Open] [Close] In a Nutshell ZoomInfo Overview DealSignal Overview Apollo Overview Quality Coverage Integration Types of Integrations Integration Depth Ease of Use Customer support Compliance Pricing DealSignal vs. ZoomInfo and Apollo: Which B2B data platform is better for your business?

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Top seven chatbot platforms and tools available

ClickZ

30-Second Summary: By 2020, a Walker study stated that customer experience will overtake price and product as the major differentiating factor. A Walker study stated that customer experience will overtake price and product as the major differentiating factor by the end of 2020. In an ideal world, yes. Integrations. Case study.

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B2C Marketing Automation and 5 Top Software Tools to Power It

Hubspot

Both B2C and B2C marketing automation work to send relevant messages, increase efficiency, and drive revenue, but let’s further unpack their differences. Increasing efficiency amongst your marketing team. You can also access a knowledge base and various HubSpot Academy courses. B2B vs. B2C Marketing Automation.

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Event Registration Software: 13 Top Picks For Your Events [2023]

SpotMe Blog

Evaluate options carefully based on functionality, customization, analytics, and budget to choose the best solution for your organization. Cost Event registration software is available at a range of price points. To find out more, check out our Swoogo integration page or see how it works in our knowledge base article. #3