4 AI Features Telecoms Can Implement Now to Level Up Customer Service
Salesforce Marketing Cloud
APRIL 18, 2024
How T-Mobile unlocks their customer solutions with AI, Data, and CRM. Perhaps more importantly, human agents are now freed up to efficiently handle more complex cases. Instead of hunting through knowledge articles, they can type a question into a global search bar and receive a summarized answer with citations to the source material.
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