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Email Strategies to Reduce Your Customer Churn Rate

Mailmunch

Whatever you call it — attrition, defection, turnover — customer churn is not precisely a happy metric for any growing business to evaluate. However, it is not something to be ignored as it helps you understand the pulse of your customer base. Keeping churn rate in check. Email for reducing customer churn.

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Customer Churn: What You Need to Know and What You Need to Do

Tomorrow People

Knowing your customer churn and taking action to keep it under control are crucial to the success of any SaaS organization. Some customers will always come and go, that’s a given. However, the reason customer churn gets so much attention is that it can make or break a business. Defining Customer Churn.

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10 Best Leading and Lagging Marketing Performance Indicators to Increase ROI

Webbiquity

Which skills can the team (marketing, sales, customer service, production, etc.) What steps can we take to speed up product development? Lagging indicators are measurable values of a business’s intended goals or objectives, such as sales growth, customer retention, and profitability. Guest post by Ron Stefanski.

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An Essential Guide to B2B Marketing Metrics That Matter

Marketing Insider Group

Qualified Lead Rate. Leads are businesses with an interest in your services or products, which have the potential to be paying clients. Qualified leads are businesses that replied to your marketing campaign via phone, email, or social media response, comment, or inquiry. . How much is marketing contributing to revenue?

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The Cost of Churn: How to Calculate and Mitigate Its Impact with Automation

SmartBug Media

Every business, regardless of size or industry, understands one thing: Keeping customers happy is a key factor of success. This is especially true for software-as-a-service (SaaS) businesses, in which customer happiness directly influences the ability to minimize churn, drive recurring revenue, and achieve sustainable growth.

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Effective B2B eCommerce Marketing Tactics: From SEO to Social Media and Beyond

Webbiquity

Image credit: Unseen Studio on Unsplash Check out these six practical tips and strategies you can incorporate in your business strategy today. Image credit: Unseen Studio on Unsplash Check out these six practical tips and strategies you can incorporate in your business strategy today.

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KPIs that connect: 5 metrics for marketing, sales and product alignment

Martech

While businesses value the synergy between marketing, sales and product teams in theory, they often struggle to create a cohesive atmosphere and deliver seamless customer experiences in practice. Yet, nine in 10 also say they are misaligned across strategy, process, content and culture. Customer acquisition cost (САС).