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Top 10 customer service software tools

Sprout Social

Strong service leads to longer-term customers, positive word-of-mouth and a more productive team. Improve the customer experience to encourage long-term loyalty Making a positive impression on your customers is and will always be a top priority. This aligns with a customer experience strategy that results in long-term loyalty.

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A roundup of the latest AI-powered marketing technology releases

Martech

CRM/Personalization Salesforce’s Einstein GPT for Commerce combines proprietary AI models with generative AI technology and real-time data from the Salesforce Data Cloud, such as customer demographic data and shopping history, to automate and tailor shopper recommendations in Commerce Cloud. Product content Optiwise.ai Get MarTech!

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Everything You Need to Know About AI in Customer Service

Salesforce Marketing Cloud

Put AI, automation, and data to work The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. Case in point: AI-based conversational assistants can increase productivity by 14% for support agents. This is especially true when the AI pulls from CRM data and knowledge.

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Is a HubSpot CRM Right For Your Business?

Lake One

If you do a Google search for “easy to use CRM” you’ll return more than 50 million results. Because people hate using CRMs. Back in 2001, Gartner measured a 50% CRM failure rate. I’ve worked across multiple CRMs from Salesforce to HubSpot. Many times we get asked if a HubSpot CRM is right for our clients.

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MarTechBot: Insights from real-world usage (so far)

Martech

Take our brief 2023 MarTech Replacement Survey By leveraging the creative potential of MarTechBot, marketers tapped into its vast knowledge base to generate fresh ideas and discover novel approaches to tackle marketing challenges. Are you getting the most from your stack? Try MarTechBot now! Get MarTech! In your inbox.

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8 key tips for marketing to existing B2B customers

Tomorrow People

Doing this will greatly reduce the amount of preventable customer churn in the long term. However, many of them stop doing it altogether once they’ve gained a sizable customer base. Instead, set aside time to consider their individual needs and how you can help them with their long-term goals. Communicate in quantifiable terms.

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Why Settle for Less? Choose DealSignal Over Zoominfo and Apollo

DealSignal

Therefore, while ZoomInfo does have some merits as a lead generation tool, its drawbacks in data coverage and accuracy diminish its appeal for businesses focused on efficient lead generation processes and precise contact data. Here’s how DealSignal, ZoomInfo, and Apollo stack up in terms of coverage.