Remove customer
article thumbnail

How to tune your GTM strategies to cope with budgetary headwinds

Martech

Eighty-four percent of B2B buyers start the purchasing process with a referral, and peer recommendations influence more than 90% of all B2B buying decisions. It’s the same now as it was in 2016 when initial studies began. We live in a peer-bound world,” says Chandar Pattabhiram, CMO for business spend management platform Coupa.

article thumbnail

Shifts in B2B Buyer Behavior Support New Priorities for Demand Gen Content

The Point

FINDING : 77% of respondents said they conduct a detailed ROI analysis before making a final decision – an 11% increase from 2016. FINDING : 67% of B2B buyers agreed that they relied more on peer recommendations when making a final purchase decision (24% “strongly agreed” compared to only 12% in 2016). Click To Tweet.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A Lack of Customer Advocacy Could Make B2B Buyers Walk Away

Marketing Interactions

I was interviewing a client’s customer a few days ago for a persona project and something he said made me stop and think. If there was no customer advocacy, he’d walk away. Sure, I’ve heard customers say that case studies and testimonials are important. So is talking to customers to hear the reality from them personally.

article thumbnail

Why Isn’t Chief Content Officer a Bigger “Thing” Yet?

Contently

Their interest, following, engagement, and (hopefully) conversion to a customer. Since 56% of Chief Content Officers have been appointed since 2016 , the hierarchy within each organization might look different. CMOs are falling behind their peers when it comes to tech adoption and data-driven strategy. The reward?

article thumbnail

B2B Buyers Turning to Shorter Marketing Content During the Buying Process

KoMarketing Associates

Buyers give the most credence to peer reviews and user generated feedback; 68 percent of respondents said they frequently give credence to this form of content, while 60 percent give credence to content authored by a third-party publication or analyst,” wrote the authors of the report.

article thumbnail

Marketing Automation Remains Critical to Marketers’ Top Goals

KoMarketing Associates

This can be attributed to the significant gap in adoption between leaders and their peers, particularly in more advanced areas such as account-based marketing, lead recycling, progressive profiling and business intelligence integration,” wrote the authors of the report. Marketing Automation and Customer Journey Mapping.

article thumbnail

How to Avoid Failure in Your Customer Experience Strategy Planning for 2018

Aberdeen

Following inaccurate guidance could significantly cost your business, resulting in wasted time and resources, unhappy customers, and poor performance results affecting performance evaluations. Read: Extended Omni-Channel Customer Experience: Contextual Content & Communications. In 2016 and 2017, digital transformation took over.