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Does CDP Need a New Definition?

Customer Experience Matrix

My definition had changed very little when we launched the CDP Institute in 2016, and has been the same ever since: “packaged software that builds a unified, persistent customer database accessible to other systems”. As CDP became popular, many vendors adopted the label whether or not they actually met even the looser definition.

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The Definitive Playbook for B2B Lead Generation Outsourcing

Inbox Insight

These vendors typically have access to customer relationship management systems, marketing automation platforms, and other software specifically designed to automate repetitive tasks, streamline lead nurturing processes, and enhance overall marketing campaigns. This eliminates the need for costly training or hiring full-time experts in-house.

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Privacy Compliance: Finding a B2B Data Vendor You Can Trust

Zoominfo

It’s crucial that every data vendor in your tech stack is compliant with both local and global privacy laws. Working with a non-compliant data vendor runs the risk of serious fines, negative publicity, and being forced to rebuild your database from scratch. To put it simply, their risk is your risk.

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CDP Overview: How We Got Here, Where We're Going, and What Could Get in the Way

Customer Experience Matrix

But, fairly soon, vendors realized that there was more value in the database building features, which were rare, than in the applications themselves, which were fairly common. That’s what ”persistent” refers to in the CDP definition. It took the big martech vendors including Salesforce and Adobe several years to accept that.

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The type of content B2B buyers say helps vendors win deals [study]

Sword and the Script | B2B

38% are conducting a more detailed ROI analysis; 31% are spending more time researching purchase decisions ; 24% are altering decision timelines based on changing business needs/priorities; 24% are spending more time using social media to research vendors ; and 23% are relying more on peer recommendations or review sites.

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ABM Vendor Guide: Special Features to Deliver ABM Messages

Customer Experience Matrix

Our tour of sub-functions from the Raab Guide to ABM Vendors has now reached Execution. That definition could apply to almost any system that delivers marketing messages, but the ABM Guide includes only ABM specialists. This narrows the field drastically.

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Build vs Buy Your Customer Data Platform?

Customer Experience Matrix

This isn’t always true but it will apply in most cases, especially when cost calculations include staff cost, on-going maintenance and feature updates, the risk of project failure or under-performance, and the opportunity cost of not using scarce developers to build other systems that do create unique advantages.