Convince & Convert

FEBRUARY 9, 2016

Her unique approach is customer-focused, research-based, and HQ-centralized which has spawned a growing community that generates sales , creates lifelong customers , and recruits high-level applicants. How centralizing a chain’s social media leads to deeper connections with customers. In This Episode.

Social Media 102

Social Media Media Skype Twitter 102

Convince & Convert

MAY 3, 2013

Beth Dockins , Director of Customer Service for Scott’s Miracle-Gro , joins the Social Pros Podcast this week to discuss Scotts approach to social media customer service, social media “tribes”, and how the Scotts brand has evolved to becoming an informational and educational company for lawn and garden owners.

Social Media 132

Social Media Paid Search Agency Media Skype 132

Convince & Convert

JANUARY 26, 2016

At the same time, she has created a community within the brand that encourages fellow agents to grow and evolved their online presence. How a well-crafted social presence leads to daily customer touch-points, drives leads, and creates sales. How social video leads to starting a conversation within your community.

Training 113

Training Video Marketing Skype Effectiveness 113

nDash

SEPTEMBER 5, 2018

Build a content community. . What Is a Content Community? Your content community is a mix of in-house talent, freelance writers, and industry influencers who all come together to advance your content marketing efforts. Content communities are more focused on meeting the needs of unique content marketing strategies.

Communities 40

Communities Ad Building Work Management Marketing Management 40

Convince & Convert

MAY 31, 2013

And the only way to prioritize their time across all the channels is to be very clear about which customers they are targeting and where. If you could do a Skype call with any living person, who might that be and why? .” With a company like Delta Faucet that is B2B but also in a sense B2C, this is even more important.

Tactics 132

Tactics Cross-Selling Skype Social Media 132

Vidyard

NOVEMBER 13, 2019

Skyping in space. “ Skyping in Space ” by NetMotion Wireless is the ultimate example of show don’t tell storytelling by a B2B brand. They strapped an iPad and some GoPro cameras to a weather balloon, let it loose, performed a Skype video call all the way in space, and documented the story in an amazing video.

Video Marketing 117

Video Marketing Demand Generation Agencies Paid Search Agency Advertising Agencies 117

Convince & Convert

OCTOBER 13, 2015

By utilizing a combination of corporate social placement with Instagram, conversational contests with travelers and influencers, and employing the help of an agency on targeted campaigns, Karianne has started her community talking about and sharing their rockstar experiences with Priceline. In This Episode. highlight to tweet).

Ad Building 125

Ad Building Skype Curation Communities 125

Convince & Convert

FEBRUARY 16, 2015

One trend Brian is excited to see is brands truly connecting with their communities. Content marketing is forcing brands to really check in with their customers, and social media is making it possible. Because how can you create content that really helps your community solve problems without first asking them, “How are you doing?

Skype 167

Skype Social Media Curation Communities 167

Crimson Marketing

JULY 9, 2014

Meanwhile, half of all purchases start with an online interaction, and today’s buyer knows all about your customer experience well before purchase. Therefore, the key question CMOs should ask themselves about their social media strategy is “how can I build a trusted online community of brand advocates?”. Who’s doing it right?

CMO 100

CMO Social Media Skype Wikipedia 100

Convince & Convert

MAY 30, 2014

” Navy Federal has an almost built-in community – the military community – so Michael’s team’s main goal is to just engage with that community in the online sphere. That way members are always connected to the community as a whole. CEO of J Crew, Mickey Drexler. ” See you next week!

Social Media 133

Social Media Service Peer-to-peer Media 133

Anything Goes Marketing

JANUARY 18, 2009

The question that you may be grappling with is this: How should Twitter be used for customer service? The answer: It's not your decision because Twitter is a two-way conversation and your customers will use it to post comments whether you like it or not. If you notice, it's recommended that all customer blog posts be followed up on.

Twitter 100

Twitter PR Service Skype 100

Valasys

DECEMBER 12, 2022

You may be quite familiar with the chat-heavy programs you frequently use, such as TeamSpeak and Skype. Users have also embraced the Discord platform as a semi-public, forum-style community platform due to its breadth of functionality. It functions as a community where you can start a debate and construct a server on a specific topic.

Peer-to-peer 52

Peer-to-peer Paid Search Agency Skype Broadcasting 52

Convince & Convert

OCTOBER 6, 2015

He is a maverick marketer who delivers scalable campaigns, embraces traditional modes of customer engagement, and possesses a remarkable cachet of mentorship, corporate governance, and brand building. Finding your company’s voice and establishing an open and honest relationship with your community. In This Episode.

Social Media 128

Social Media Media Skype Communities 128

Convince & Convert

SEPTEMBER 29, 2015

Blab is changing the game of customer service by encouraging spontaneous, unscripted, unfiltered interaction with a dedicated customer base. Through an innovative live customer service desk, they are able to help customers right away with an actual human that can be instantaneously summoned into your chat by simply typing “@help”.

Social Media 136

Social Media Skype Startups Media 136

Martech Advisor

MARCH 17, 2020

You may have some extra time to ideate, to think about your customers and to understand what success looks like in this new paradigm. As we all move through these unprecedented times we are reminded how important it is to do so as a community. Paula Hansen , Chief Revenue Officer, SAP Customer Experience.

Work Management 141

Work Management Tips Paid Search Agency Marketing Management 141

Convince & Convert

APRIL 26, 2013

This week: From ExactTarget , a free white paper called “ 3 Truths Every CMO Needs to Know About Social Media and the Customer Experience “ From Expion , a case study about how H&R Block mobilized 90,000 tax professionals in social media using Expion to guide their activity. ” See you next week!

Television marketing 138

Television marketing Skype Social Media Public Relations 138

Convince & Convert

FEBRUARY 2, 2016

With those simple questions, Matt has built a solid community for his customers and brand ambassadors like Nicki Minaj that improves relationships and closes sales. “We love to talk about our customer. Always try to get back to the customer and their reasons for being interested in you. What does she like?

Social Media 87

Social Media Allocation Skype Media 87

SmartBug Media

DECEMBER 26, 2019

New marketing channels emerge, customer buying preferences shift, and perhaps most importantly, emerging technologies give way to streamlined processes, elevated customer experiences, and fresh takes on marketing principles and practices. Today, marketers are beginning to recognize the importance of relying on sound customer data.

Enterprise Management 80

Enterprise Management Tactics Marketing Automation Services Work Management 80

Biznology

JULY 31, 2019

By providing customers with a unique opportunity to choose their preferred payment option, you will boost their satisfaction and inspire them to both to buy from you and come back. Social networks connect with your target customers on a more personal level, helping you build an extensive community of loyal followers.

Work Management 116

Work Management Marketing Management Godaddy Paid Search Agency 116

TrustRadius Marketing

APRIL 28, 2022

Customer service is the most powerful way a company can grow. For example to use Skype the person on the other side needs to download Skype to call you. One of the most attractive aspects of open-source is that there are usually helpful communities and training tutorials available.

Work Management 52

Work Management Marketing Management Budget Programs Software 52

Convince & Convert

JUNE 27, 2014

When Sprouts is opening its first store in Atlanta, for example, how does Dana and her team get current customers in Arizona to share their positive experiences with prospective customers in Atlanta? ” These little moments that customers share can inspire others who have never visited the store to try it out.

Social Marketing 148

Social Marketing Work Management Marketing Management Emarketing 148

Vidyard

NOVEMBER 13, 2019

Skyping in space. Winner: NetMotion Software Runners-Up: Uberflip, Genesys Honorable Mentions: Confirmit, SmartBug Media “ Skyping in Space ” by NetMotion Software is the ultimate example of show don’t tell storytelling by a B2B brand. Do they end up Skyping with alien lifeforms? How far will it go?

Video Marketing 65

Video Marketing Demand Generation Agencies Paid Search Agency Advertising Agencies 65

B2B Marketing Traction

JUNE 4, 2015

It’s time to produce some videos to help your prospective customers learn about what you do. Beyond customer service videos, what can you do? You might want to show the process of what you do once a customer orders your product – from order to delivery. A video about how your company contributes to the community.

Creativity 100

Creativity Video Marketing B2B Marketing Paid Search Agency 100

Convince & Convert

JANUARY 24, 2014

Lauren Salazar , Director of Social Media for Weight Watchers , joins the Social Pros Podcast this week to discuss empowering the customer service team to embrace social as a tool, gamification as a way to engage customers socially, and how Weight Watchers has already embraced wearable technology. Social Customer Service.

Paid Search Agency 131

Paid Search Agency Brand Identity Branding Skype 131

Convince & Convert

MARCH 8, 2016

How can you overcome these obstacles to create an authentic journey for your customers and highly skilled employees ? Why tight government regulations don’t have to mean a social desert for your community. If you could do a Skype call with any living person, who would it be? In This Episode. Be polite, and listen first.

Social Media 74

Social Media Media Skype Training 74

Convince & Convert

AUGUST 30, 2013

Jamie van der Molen , Community Manager at Dairy Management Inc. , The agriculture industry is actually quite progressive in its use of social media to connect to the public and its customers. If you could do a Skype call with any living person, who would it be? Jamie Vander Molen, DMI @jamie_vm and Ray Prock, DMI @rayprock.

Skype 130

Skype Social Media Communities RSS 130

Convince & Convert

AUGUST 23, 2013

Of course, much of the education comes in face to face interaction with customers, but making this culture clear on social platforms has served them well in terms of creating meaningful leads. If you could do a Skype call with any living person, who would it be? A popular answer: the complaining. See you next week!

Inbound Marketing 132

Inbound Marketing Advertisements Advertising Paid Search Agency 132

Convince & Convert

MARCH 9, 2015

kirishred Tweet This Branding a Marketplace uShip , for those who don’t know, is a C2C marketplace where customers can ship “the enormous and the eccentric” by finding transporters. Similar to eBay, transporters receive scores and feedback so that customers can choose a transporter based on reviews as well as price.

Social Media 150

Social Media Media Skype Pricing 150

Convince & Convert

MAY 10, 2013

This week: From ExactTarget , a free white paper called “ 3 Truths Every CMO Needs to Know About Social Media and the Customer Experience “ From Expion , a case study about how H&R Block mobilized 90,000 tax professionals in social media using Expion to guide their activity. What do you like least about social?

Social Media 143

Social Media Activities Media Skype 143

The Lead Agency

APRIL 6, 2020

Skype and Zoom might be the most well-known, but there is a plethora of services that can also be used to hold virtual meetings. Stay relevant to your customers by creating educational content that can help solve the problems at the top of their mind. This contact doesn’t have to (and shouldn’t) stop with the coronavirus restrictions.

Paid Search Agency 90

Paid Search Agency B2B Marketing Advertising Agencies Planning 90

Belkins

JUNE 9, 2020

Upsell to your existing customers. Your current customer database right now is everything. A new digital product that helps your clients with employee communication (virtual meetings software) or customer processing (chatbots for booking meetings, review widgets, etc.). Always listen before speaking.

Work Management 54

Work Management Marketing Management Skype B2B Sales 54

Convince & Convert

OCTOBER 11, 2013

Jennifer Beechen , Digital and Integrated Marketing Director at WhiteWave Foods , joins the Social Pros Podcast this week to discuss managing several brands as an umbrella company, integrating customer service proactively, and making sure the customer always knows the context. Please Support Our Sponsors. “Probably Oprah.

Skype 125

Skype Social Media Work Management Marketing Management 125

Convince & Convert

JULY 12, 2013

.” It’s not just a semantic change; it’s an adjustment to the whole approach, and it’s one that they couldn’t have made without really listening to what customers were saying. Of the customers who became advocates (by sharing with friends or family), 55.4% Holy Social! This week’s Holy Social!

Social Media 152

Social Media Skype Case Studies Paid Search Agency 152

Vidyard

NOVEMBER 13, 2019

Skyping in space. “ Skyping in Space ” by NetMotion Software is the ultimate example of show don’t tell storytelling by a B2B brand. They strapped an iPad and some GoPro cameras to a weather balloon, let it loose, performed a Skype video call all the way in space, and documented the story in an amazing video.

Video Marketing 50

Video Marketing Demand Generation Agencies Paid Search Agency Advertising Agencies 50

Convince & Convert

FEBRUARY 9, 2015

On a weekly basis, they create 35,000 to 40,000 pieces of original, customized content. The team members overseeing the national and local channels communicate with each other content that’s going to pack the most punch. ” For the local pages especially, it’s more about building a community for the existing members.

Skype 123

Skype Social Media Content Trust Marketing 123

Convince & Convert

JULY 12, 2013

.” It’s not just a semantic change; it’s an adjustment to the whole approach, and it’s one that they couldn’t have made without really listening to what customers were saying. Of the customers who became advocates (by sharing with friends or family), 55.4% Holy Social! This week’s Holy Social!

Social Media 140

Social Media Skype Case Studies Paid Search Agency 140

Lead Forensics

JANUARY 26, 2024

Dropbox is one example of a company that has used well-executed growth hacks to build a huge customer base in just a short space of time. Choose a Subset of Existing Customers To Grow From Start by taking a specific area of your business and running different campaigns around it. to meet up and brainstorm ideas together.

Multivariate analysis 52

Multivariate analysis Marketing AI Viral Marketing B2B 52