article thumbnail

Beyond Acquisition: 7 Ways B2B Marketers Can Lift Customer Retention and Lifetime Value

Heinz Marketing

Teams that utilize channels like social media platforms to interact directly with their audience open a continuous feedback loop that you can use to improve your product. The post Beyond Acquisition: 7 Ways B2B Marketers Can Lift Customer Retention and Lifetime Value appeared first on Heinz Marketing.

article thumbnail

10 Best Leading and Lagging Marketing Performance Indicators to Increase ROI

Webbiquity

Social Media Posts Shared. There are also a variety of other leading indicators from social media that you can track on Facebook, Twitter, TikTok, Instagram, LinkedIn, and other sites. Customer Acquisition Costs. Churn Rate. Customer churn is an unfortunate reality for every business.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

An Essential Guide to B2B Marketing Metrics That Matter

Marketing Insider Group

Qualified leads are businesses that replied to your marketing campaign via phone, email, or social media response, comment, or inquiry. . The formula for calculating the qualified lead rate is: Qualified Lead Rate = (Qualified Leads / Total Leads) x 100. Customer Acquisition Cost (CAC).

article thumbnail

Customer Acquisition vs. Customer Retention: What Should You Focus On?

SmartBug Media

This particular question came up often and has continued to come up frequently: “What should my efforts, both marketing and business in general, be focused on when it comes to customer acquisition versus customer retention?”. Customer Acquisition Drives Growth. You will always have customer churn.

article thumbnail

Improving customer journey orchestration with metrics and actions: Best of the MarTechBot

Martech

By tracking CLV, businesses can understand the long-term profitability of their customers and make informed decisions on customer acquisition, retention, and loyalty strategies. Customer Churn Rate: Churn rate measures the percentage of customers who stop using a product or service over a given period.

article thumbnail

40 Marketing KPIs Your Team Needs to Track

Zoominfo

Although the company budget affects all departments, these specific KPIs pertain to marketing teams (and therefore sales, too): Customer acquisition cost (CAC) or Cost per acquisition (CPA) Return on investment (ROI) Return on ad spend (ROAS) Cost per click (CPC) — advertisement Marketing spend per customer. Budget and Resource Use.

article thumbnail

Customer Acquisition vs. Customer Retention: What Should You Focus On?

SmartBug Media

This particular question came up often and has continued to come up frequently: “What should my efforts, both marketing and business in general, be focused on when it comes to customer acquisition versus customer retention?”. Customer Acquisition Drives Growth. You will always have customer churn.