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Unlocking growth: The power of user communities for B2B SaaS companies

Martech

Implementing a user community strategy offers myriad benefits, supported by industry data and real-world examples from companies like Gainsight, HubSpot and Rocketlane. Understanding user communities About six years ago, I led a global team at a B2B SaaS startup company. Additionally, people like to self-help.

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Content Already Fuels Everything. Now Act Like It.

Contently

Every part of your business that communicates with the outside world—whether it’s sales, customer service, or human resources—needs content. To achieve that consistent voice, content teams need to play an active role in delivering value to internal stakeholders. Take product launches as an example.

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24 customer experience misconceptions debunked

Martech

Customer experience is solely the responsibility of the CX team’ Every department — from marketing to product development to sales — plays a role in shaping and delivering the customer experience. Still, the CX team is not doing the work to improve systems, processes, policies, etc. to deliver a better experience.

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Top 10 customer service software tools

Sprout Social

Strong service leads to longer-term customers, positive word-of-mouth and a more productive team. Customer service software refers to tools that streamline and automate tasks for support teams. When you’re juggling hundreds of queries, even the most dedicated teams can leave people hanging.

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The Importance of Employee Resource Groups For Your Workplace

EveryoneSocial

When inclusion is a priority in your workplace, employee resources groups positively inform the metrics for any company’s objectives and key results, key performance indicators. Aligning Employee Resource Groups with Company OKRs and KPIs. Business and Diversity Strategies. ERG Organization for Executive Sponsorship.

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Marketing Automation: What it is and How to Use it to Drive B2B Sales

Lead Forensics

Here, we’re going to take a closer look at how – from what marketing automation is, to how it can be used by B2B sales and marketing teams to gain the greatest benefit. Aids lead generation Among B2B marketers, one of the top benefits cited about marketing automation is that it can help teams generate both more and better quality leads.

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How to Use Content Marketing for Customer Retention

Marketing Insider Group

Not only will this group be more likely to buy from you again (or continue buying from you), but they’ll help you spread the word about your products or services. Word of mouth marketing (WOMM) is still one of the most effective ways to share offerings and promotions with a larger audience. Source: Semrush.