article thumbnail

Improve Your eCommerce Experience with These CX Metrics

Marketing Insider Group

In order to succeed in today’s eCommerce market, you need to keep up with the proper tools to track CX metrics and evaluate how you stand up against the competition. Finding the holes in your customer journey should be a priority for your marketing team and anyone else responsible for the customer experience. Customer Churn Rate.

eCommerce 243
article thumbnail

How Marketing Strategy Helps To Engage With Loyal Customers

Webbiquity

Creating engaging experiences through marketing strategies will help to grow that base. Your marketing strategies should be developed to help establish better connections with your audience. As noted here: Many of Apple’s products—the iMac, iPod, and iPhone—were products without a clear market. Increased profitability.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Deepening B2B customer relationships with “the funnel beyond the funnel”

Biznology

I’ve long observed that B2B marketers focus too much on lead generation, and not enough on current customer expansion and retention, which is, after all, where the bulk of profits lie. When asked, the typical B2B marketer will say that 80-85% of their effort goes to customer acquisition. marketing program? This is a mistake.

article thumbnail

How to Develop a Successful Go-to-Market Strategy

Zoominfo

Traditional marketing plans lay out these steps, but to really move the needle, you’ll need to dig a little deeper. That’s where a go-to-market (GTM) strategy comes in. That’s where a go-to-market (GTM) strategy comes in. What is a Go-to-Market Strategy? First, let’s define go-to-market as an overall framework.

article thumbnail

How to Differentiate Your Agency by Applying a Planning Approach

Hubspot

These are the markers DigitasLBi Chief Strategy Officer, Fern Miller, puts down as her starting points for differentiating her agency brand. This is an industry with a high churn rate. And that churn is expensive. Planning on your own brand for it to be differentiated is a modern tool to grow your agency.

article thumbnail

Everything Your Saas Business Needs To Know About Customer Experience Metrics

Directive Agency

Upsell & Renewal Rate. MRR Churn Rate. According to Gartner , most marketers (81%) will compete solely based on customer experience differences. For some businesses, that could include the cost of training, customer support teams, customer marketing, etc. MRR Churn Rate. Net Promoter Score (NPS).

article thumbnail

2024’s Top 10 Go-To-Market Tools and Software Platforms to Maximize Efficiency Across the Funnel

SalesIntel

Launching new products and exploring new markets is like embarking on an exhilarating adventure. Software with go-to-market (GTM) strategy tools offers powerful benefits such as automation, machine learning, and meticulous keyword research. Launching a product requires careful planning, market research, and strategic execution.