A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans
Salesforce Marketing Cloud
OCTOBER 31, 2023
The most advanced bots use generative AI to help personalize responses to customer questions. Email and social media autoresponders: With customer cases on the rise, agents may not be able to respond to all queries right away. You can include a contact number or links to knowledge base articles so they know what to do next.
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