The real benefits of implementing a loyalty program
DotDigital
SEPTEMBER 6, 2021
The brand redefined its customer engagement by integrating dotdigital’s recency, frequency, and monetary (RFM) value model tool. Automated loyalty campaigns. The program was a huge success, achieving a 72% click-to-open rate and saw an increase of 30% to the high-value customers within the C1VIP club. Here is their story.
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