CDP Overview: How We Got Here, Where We're Going, and What Could Get in the Way
Customer Experience Matrix
APRIL 26, 2024
Has anyone asked you recently about the past, present, and future of Customer Data Platforms? That's odd; people ask me those questions all the time. It’s eleven years since the term “customer data platform” appeared in 2013. The concept itself was easy to grasp (“all customer data in one place”).
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