Deepening B2B customer relationships with “the funnel beyond the funnel”
FEBRUARY 23, 2018
You’ve been developing a fresh idea for B2B marketers that you call “the funnel beyond the. funnel.” For years, B2B marketers have focused on demand generation, or top-of-the-funnel activities. But I argue that we can create a durable competitive advantage by focusing on the customer in the funnel beyond the funnel; that is, the set of systems, processes, and technologies to drive value after the customer has signed the deal and continues along their journey with you.