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Darrell Alfonso on Why Marketing Ops = Special Ops!

Oktopost

Darrell Alfonso, Marketing Operations leader at Amazon Web Services, takes the hot seat today. Listen to the podcast: For more thought leadership on marketing ops, check out our Radically Transparent podcast on Apple Podcasts , Spotify , YouTube , or LinkedIn. Become a true thought leader of your craft.

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Successful Rebrand: What to Watch Out for and How to Make It Rewarding

Adobe Experience Cloud Blog

If only a company rebrand were that simple. After purchasing Whole Foods, Amazon had to shed the grocery chain’s “Whole Paycheck” image. Customers had come to find the store overpriced when compared to competitors, so Amazon cut prices significantly and set up Amazon Prime customers to save even more. Face it head-on.

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How to Spot When Advertising Is Led by a Quadropoly

Adobe Experience Cloud Blog

When you think of companies that dominate advertising, Google and Facebook are undoubtedly the first two names that come to mind. But this pair no longer reigns supreme: Amazon has established itself as the third member of this triopoly of advertisers. But Google, Facebook, and Amazon aren’t untouchable. Will it be Snapchat?

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[Slide Deck] True Life: I’m Addicted to Amazon (A Customer Retention Story)

Adobe Experience Cloud Blog

I have placed 118 Amazon Prime orders in the last 6 months. This is what great companies have in common: a customer culture where everyone feels ownership of the customer experience—essentially living by the quote “customer service is not a department, it’s everyone’s job.”. Author: Kristen Kaighn I have a confession.

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Marketo Data Tells Us: Which Type of Emails Have the Highest Conversion Rates?

Adobe Experience Cloud Blog

Introducing Marketo Institute. Marketo Institute was started in 2014 by Marketo Co-founder Jon Miller. His vision was to gather data across all Marketo customers and provide marketers with fact-based insights and data-driven best practices to help them succeed in an ever-changing digital world.

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SEO for Voice Search | 5 Valuable Tips to Optimize Voice Search in 2020

Adobe Experience Cloud Blog

Companies like Amazon, Apple, and Microsoft created voice technologies and aliases like Siri and Alexa to be your sidekick that helps you find information on the web. But, how do these companies decide which information best answers the questions you ask? Tip #3: Create Conversational Content.

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3 Ways to Bring Brick-and-Mortar Delights to the Digital World of Your Brand

Adobe Experience Cloud Blog

Amazon is the standout example. Amazon Go stores bring back the concept of the traditional grocery store—but with the ease of digital checkout. Companies like Greats, which delivers luxury footwear to a niche audience, are evolving their brands with an experiential edge. And other brands are developing their own blends.