Customer Experience Matrix

AUGUST 21, 2015

I'm making a presentation on marketing technology selection at B2BLeadsCon in New York next week, and had thought to start with the usual Oh-My-God-There-Are-So-Many-Vendors slide to get everybody's attention. I considered labeling this a "landscape of landscapes" but quickly realized that (a) it's not all that witty and (b) six vendors isn't enough. I did look at every vendor shown in the graphic and each includes at least some marketing systems.

Vendor 200

Vendor Gartner Software List 200

Only B2B

MAY 22, 2020

Another significant factor is the technology the telemarketing services vendor is employing, including their ability to evolve and customize the technology to meet your needs. The post Selecting The Right B2B Telemarketing Vendor appeared first on Only-B2B.

Telemarketing 81

Telemarketing Vendor BANT Budget 81

Oracle

APRIL 1, 2020

Before you start thinking about program design and setting up demos with vendors, establish what exactly you want from your loyalty program from a business perspective. Vendor evaluation. Choose a vendor that has a client list that includes well-known brands.

Loyalty 176

Loyalty Vendor Touchpoints Training 176

Customer Experience Matrix

JUNE 17, 2019

But the fact that all three vendors are addressing the topic raises some interesting questions. But CDPs have been developed by relatively small specialist vendors, which many enterprise buyers are reluctant to consider. It's taken a while but all three vendors now acknowledge that a CDP must store its own data. Cynics might say it also confirms that software vendors define user requirements based on what their systems currently do, not what users actually need.

Vendor 177

Vendor Acquisition Privacy Profiling 177

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PureB2B

SEPTEMBER 16, 2020

So, it’s worth asking, do I need a content syndication vendor to do this for me? Will that vendor/ partner make my job easier, or can I do this on my own? This can create vendor fatigue over time.

Vendor 94

Vendor Research Tips Buyer Personas 94

Oracle

JUNE 22, 2018

Self-serve is an effective, cost-saving strategy for software vendors. Both customers and vendors benefit from self-serve because it places the concept of customer value front and center. Vendors commit to providing what customers need and customers commit to doing many things for themselves as long as they continue to receive, through the portal, what they need. Let’s get it out there right away.

Vendor 199

Vendor Customer Portal Validation 199

Zoominfo

APRIL 21, 2020

Getting on the IT staffing approved vendor list will make your life a lot easier. Approved vendor lists may seem like a headache to the IT staffing firm that has yet to get their foot in the door with their target companies.

Vendor 190

Vendor List RFI RFP 190

Bionic

FEBRUARY 6, 2020

Bionic today unveiled the advertising industry’s most comprehensive Advertising Vendor Database, which gives you unprecedented insight into advertising vendors, their audiences, and their advertising programs. The World’s Biggest Ad Vendor Database. Advertising Vendor Overview.

Vendor 60

Vendor Advertisement Advertising Deliverability 60

Customer Experience Matrix

NOVEMBER 9, 2015

Maybe I shouldn't be surprised that predictive marketing vendors seem to have anticipated this. The past week brought three more announcements about predictive vendors expanding beyond lead scoring. This isn’t a new service for Radius but it’s one that only some of the other predictive modeling vendors provide.

Lead Scoring 254

Lead Scoring Vendor Leads Lead 254

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Bionic

APRIL 15, 2021

Advertising vendor bill reconciliation and payment just got a lot easier with Bionic’s new Finance Tab. Managing vendor bills can be a nightmare. Advertising agencies have a difficult challenge in managing vendor bills. Bionic automates vendor bill reconciliation and payment.

Vendor 52

Vendor Advertisement Advertising Agency 52

Act-On

NOVEMBER 1, 2018

Marketing automation reports can be a great source of info when looking for the right vendor. Consider these 3 types of vendor reports when researching. Marketing Automation Reports & Analytics analyst report crowd sourced report marketing automation reports research

Report 127

Report Vendor Marketing Automation Automation 127

QuickPivot

JULY 9, 2020

If you’ve been following our blog recently, you’ve likely noticed that we’ve done a fair bit of analysis on the growth of the customer data platform industry and the number of vendors offering CDP products.

Gartner 75

Gartner Vendor Environment Analysis 75

Customer Experience Matrix

AUGUST 24, 2016

My last post used data from our new Guide to ABM Vendors to describe differentiators among companies that provide external data for account based marketing. As the Guide defines it: Vendors in this category use statistical techniques to select target accounts. Many scoring vendors gather external data from public or commercial sources (or both) to gain more inputs for their models.

Vendor 120

Vendor Target Features InsideView 120

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Best Practice

Bionic

FEBRUARY 19, 2021

Vendor Bills – Automate the process of receiving, organizing, and managing vendor bills related to the delivery of advertising media. Reconciliations – Automate the process of reconciling vendor bills against IOs, delivery, and performance. Organize Your Vendor Payables.

Insert 79

Insert Order Vendor Terms and Conditions 79

Customer Experience Matrix

AUGUST 19, 2016

Yesterday’s post announced our new Guide to ABM Vendors , which helps marketers make sense of the confusing variety of ABM-related systems. I know you really want to learn which vendors do which functions, but, as I also explained yesterday, that's not a simple question to answer. Instead, let’s start with an overview of how the vendors as a group matched up against the sub-functions. The first obvious question is how many vendors deliver each sub-function.

Vendor 120

Vendor Reachforce Multi-Channel InsideView 120

Customer Experience Matrix

AUGUST 18, 2016

Some of pause was due to vacation, but mostly it was because I’ve been working feverishly to finish the Raab Guide to Account Based Marketing Vendors , which I’ve released today and you can purchase here. This was a huge project with the almost insanely ambitious goal of making sense of the ABM vendor landscape. What made it challenging wasn’t just gathering detailed information on 40 vendors but the variety of the vendors serving ABM needs.

Vendor 139

Vendor Comparison Release Reachforce 139

SendGrid

FEBRUARY 3, 2021

Learn what an independent software vendor (ISV) should look for in an email service provider and how Twilio SendGrid is uniquely positioned to serve ISVs. The post Powering Email Delivery for Software Vendors appeared first on SendGrid.

Vendor 74

Vendor Software Positioning Email 74

Advertiser: ZoomInfo

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

Zoominfo

Customer Experience Matrix

DECEMBER 29, 2010

The third and final post describes scoring for vendor strength. Beyond assessing a vendor's current product, buyers also want to understand the current and future market position of the vendor itself. I had much less data to work with relating to vendor strength and there are many fewer conceptual issues. This reflects the fact that buyers really do want vendors who have experience with similar companies.

Vendor 166

Vendor Marketing Automation Automation Differentiation 166

Customer Experience Matrix

AUGUST 24, 2016

Moving along with our series on sub-functions described in the Raab Guide to ABM Vendors , let’s take a look at Customized Messages. The Guide lists just a half-dozen vendors in this category. So the customization vendors in the Guide either provide customization to support a different ABM function such as display advertising (Demandbase, Kwanzoo, Vendemore) or have a broadly-usable customization tool they have targeted at ABM applications (Evergage, SnapApp, Triblio).

Vendor 120

Vendor Features Customer DemandBase 120

Customer Experience Matrix

AUGUST 25, 2016

Our tour of sub-functions from the Raab Guide to ABM Vendors has now reached Execution. abm systems abm technology abm vendor guide abm vendor reviews account based marketing marketing execution marketing technology martech raab guide

Vendor 120

Vendor Features Multivariate Telemarketing 120

PureB2B

SEPTEMBER 16, 2020

So, it’s worth asking, do I need a content syndication vendor to do this for me? Will that vendor/ partner make my job easier, or can I do this on my own? This can create vendor fatigue over time.

Vendor 62

Vendor Research Tips Buyer Personas 62

Speaker: Howard J. Sewell, President, Spear Marketing Group, and Anne Angele, Senior Marketing Automation Specialist, Spear Marketing Group

As you likely know, the European General Data Protection Regulation (GDPR) takes effect May 25. Surveys show that most US-based B2B marketers are still woefully unprepared, even though the regulation affects not only any company actively doing business in Europe, but anyone even communicating with European contacts in his/her marketing database. The penalties for non-compliance with GDPR can be severe – in the millions of dollars. Fortunately, there are a few basic steps that B2B marketers can and should make that will get them closer to full compliance.

Survey

Customer Experience Matrix

MAY 24, 2014

On May 6, AOL and Google announced their respective acquisitions of attribution vendors Convertro and Adometry. Since then, Acxiom purchased online/offline identity matching vendor LiveRamp and SAP bought behavioral targeting vendor SeeWhy , tag management vendor Tealium announced connectors to several email platforms, and the Phillies lost nine of 14 baseball games.

Vendor 192

Vendor Acquisition Marketing Automation Automation 192

Customer Experience Matrix

DECEMBER 28, 2010

Summary: Yesterday's post described the objectives of my product fit scores for B2B marketing automation vendors and how I set up the original weighting for individual elements. I decided I could base this on the features each set of vendors provided. The only necessary assumption is that vendors offer the features that their target buyers need most. For this analysis, I first calculated the average score for each feature in each vendor group.

Vendor 172

Vendor Marketing Automation Automation Features 172

Customer Experience Matrix

JUNE 12, 2014

I recently did a study of the strategies of B2B marketing automation vendors. What I found most intriguing was the sheer diversity of the approaches, showing that vendors continue to explore new paths to success. The table below shows results for each strategy for each set of vendors, grouped by the major strategy categories. Most vendors used more than one strategy. Smaller vendors will find it harder to challenge the leaders, especially if they lack heavy financing.

Vendor 171

Vendor Marketing Automation Automation Work 171

chiefmartech

FEBRUARY 7, 2020

Participants in the study reported which capabilities they would like martech vendors to improve in order to better optimize marketing. Are you listening, my fellow martech vendor friends? Okay, martech vendors: the market has spoken.

Vendor 90

Vendor API Correlation Studies 90

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Prospect

Customer Experience Matrix

NOVEMBER 19, 2011

It’s time to wrap up this series of posts on marketing automation vendor selection, which were based on my November 10 Webinar with Neolane (replay available here ). I gave my own ideas about what the future might hold in Marketing Vendor Selection: Trends You'll Need to Support. I gave advice on improving the selection process in Vendor Selection: Writing a Good Requirements Document and Marketing Automation Selection: Finding a Future-Safe Vendor.

Vendor 166

Vendor Marketing Automation Automation Intent 166

Unbound B2B

JUNE 28, 2021

Some B2B data vendors may only offer you data gathered from their own websites. Therefore, you must ask your vendors what channels they track. Once you make a list, ask each data vendor candidate how their onboarding process can meet your needs.

Intent 83

Intent Vendor Buy Classified 83

Customer Experience Matrix

AUGUST 25, 2016

Next up in this series on ABM sub-functions described in the Raab Guide to ABM Vendors : State-Based Flows. The Guide states: Vendors in this category can automatically send different messages to the same contact in response to behaviors or data changes. That was not part of many older marketing automation systems, although several vendors have now retrofitted their products to support to some degree. _ * via its Predictive Campaign integration with Eloqua.

Vendor 120

Vendor Terms and Conditions Classified Eloqua 120

Customer Experience Matrix

NOVEMBER 16, 2011

Specifically, they can do two things: improve the selection process itself and look beyond features to assess the vendors. This post will focus on the selection process and the next will talk about judging vendors. These should be packaged into a formal requirements document so you have them all in one place, easily organized and available to share with vendors. But don’t think you’re writing the document for vendors.

Vendor 161

Vendor Writing Proposal Marketo 161

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Madison Logic

OCTOBER 14, 2019

The post Shopping for ABM Vendors? Choosing an ABM solution is like choosing an ice cream flavor at a new scoop shop. Not only are there a ton of different options, but some might be flavors you’ve never even heard of, let alone tasted. At this point, you have a few options. Pick something completely new, and you might find something. Read This First. appeared first on Madison Logic Blog. B2B Marketing

Vendor 58

Vendor Differences B2B Marketing 58