5 Measures to Gauge a Brand’s Loyalty Through RFM
The Customer
AUGUST 25, 2021
And one of the simplest, most reliable is an old standby: recency, frequency and monetary, or RFM. For the unfamiliar, here’s the pocket guide: RFM scores customers on three measures – recency, frequency and monetary – and then averages the values. Let’s Use RFM to Measure Customer Loyalty! When was the last time you saw the customer?
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