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Beyond Acquisition: 7 Ways B2B Marketers Can Lift Customer Retention and Lifetime Value

Heinz Marketing

Segmentation and Personalization Messages designed for everyone speak to no one. Set up systems to track your customer retention rate, churn rate, net promoter score (NPS), and lifetime value (LTV) to gauge the effectiveness of your retention efforts. Measure What Matters Marketers must go beyond vanity metrics.

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10 Best Leading and Lagging Marketing Performance Indicators to Increase ROI

Webbiquity

Customer Acquisition Costs. Tracking customer acquisition costs is yet another effective way to increase ROI through the use of lagging indicators. But you can lower customer acquisition costs by focusing on this lagging metric to find ways of attracting new customers without spending more. Churn Rate.

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Is Your B2B Marketing Working? These 10 Metrics May Hold the Answer

Marketri

Website Traffic-to-Lead Ratio This ratio provides a snapshot of your website’s appeal to your ideal buyer—the target audience your marketing is designed to draw to and through your revenue funnel. Using A/B testing is a great way to continually optimize conversions and keep that rate trending up.

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Content Marketing KPIs for Your Content Strategy

ClearVoice

When designing a revenue KPI, you need to establish a concrete link between your content and the revenue it helps generate. Cost per acquisition This metric measures the cost of acquiring a new customer through content marketing efforts. For example, customer lifetime value (CLV), churn rate and repeat purchase rate.

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The Ultimate B2B Marketing Glossary

Envy

Customer Acquisition Cost is the total amount you spent to acquire a new customer, usually including all your marketing and sales campaigns. Churn rate. When customers cancel subscriptions or stop buying from your company, they've churned. Cost Per Acquisition is the amount you spend to acquire a new lead or make a sale.

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Customer Success—and PLG—as a Profit Center

Heinz Marketing

While the idea of customer success as a profit center is not new, it is regaining momentum and overtaking new logo acquisition as the main strategy for B2B revenue growth. Product Design. Takeaway #3— Lower churn and higher upsell leads to greater customer lifetime value without additional acquisition costs.

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Key Performance Indicator (KPI)

ClearVoice

No surprise here, but remember that when designing a revenue KPI, you need to establish a concrete link between your content and the revenue it helps generate. Cost per acquisition. What’s your churn rate? Repeat purchase rate? Lead generation. How many leads came in through your content campaign? Brand awareness.