Beyond Acquisition: 7 Ways B2B Marketers Can Lift Customer Retention and Lifetime Value
Heinz Marketing
APRIL 19, 2024
Segmentation and Personalization Messages designed for everyone speak to no one. Set up systems to track your customer retention rate, churn rate, net promoter score (NPS), and lifetime value (LTV) to gauge the effectiveness of your retention efforts. Measure What Matters Marketers must go beyond vanity metrics.
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