Beyond Acquisition: 7 Ways B2B Marketers Can Lift Customer Retention and Lifetime Value
Heinz Marketing
APRIL 19, 2024
Marketing should actively solicit feedback through surveys and polls at common churn points, such as at the point of an auto-renewal. More importantly, they should act on this feedback by improving the marketing materials around customers’ reported sticking points. Of course, these are just a few examples.
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