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5 Ways B2B Marketers Can Use CRM for SaaS Customer Retention

Spiralytics

This is where you’d want to extend CRM use rather than keep it to store customer data. Surely, you’d use CRM basics to manage leads and track sales. But there’s much more you can do with CRM to drive customer retention. We have some tactics to share that help harness your CRM into a powerful customer retention engine.

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How to Improve Your Free-to-Paid Conversion Rate (With Examples)

Optinmonster

You can send triggered emails with the help of your email marketing software , lead generation software , or customer relationship management (CRM) software. Offer users a self-serve user experience through a searchable knowledge base or live chat. It can lead you to improve your customer acquisition.

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How Online Sales Can Help You Grow in Hard Times

Hubspot

Additionally, because of attribution tools like workflow or CRM analytics, as well as even simpler tracking URLs, there are plenty of ways to attribute online purchases with sales leads to measure and reward solid performance. After all, time is money in this field! Adapting to Customer Needs With the Right Products.

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How to Improve Your Free-to-Paid Conversion Rate (With Examples)

Optinmonster

You can send triggered emails with the help of your email marketing software , lead generation software , or customer relationship management (CRM) software. Offer users a self-serve user experience through a searchable knowledge base or live chat. It can lead you to improve your customer acquisition.

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How a Video Library Can Help Power Every Part of Your Business

Vidyard

It usually happens when sales leaders throw a fit over misplacing a testimonial that could have saved a deal, or when communications leaders spit out their coffee upon seeing a sensitive internal video circulating on Reddit. Okay, perhaps they don’t use those exact words.

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2| Repository: Collect and organize all content and research so you don’t waste time

Apollo

Customer lists (or access to your CRM). Testimonials / Quotes. Not only is this great for building outbound strategy, but it’s also instrumental for general on-boarding and a knowledge base for sales. Trigger based targeting : Automatic reasons to reach out to any account that meets your ICP. Customer research.

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8 Ways to Use Video for Customer Success, Education, and Advocacy

Vidyard

Knowledge Base Videos. Your knowledge base is a hub of documentation around frequently asked questions, instructions for completing common tasks, or options for troubleshooting issues. But don’t get too trigger happy with video, because it really is best as a supplementary component to your knowledge base.