How to use chatbots to enhance the customer experience
Sprout Social
AUGUST 5, 2021
For a long time, brands have struggled to deliver incredible customer service over the phone, wading through the long lines of people waiting on hold and solving one individual problem at a time. Our Sprout Social Index™: 2021 UK & Ireland edition revealed that customer service matters the most to consumers on social media.
Let's personalize your content