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The customer data platform market

Martech

The current business environment — increasingly omnichannel but with a heavy reliance on digital — requires successful marketers to capture, analyze and leverage data to deliver timely personalized interactions across every customer touchpoint.

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When is a martech stack too complex?

chiefmartech

It’s a function of the complexity inherent in our environment today. This is an important point because simplifying your martech stack does not simplify the external environment. This generally isn’t the fault of martech vendors, even if it might make you feel better to blame them sometimes.

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6 Steps to Build a Single Customer View & Improve Customer Experience

Hubspot

Your data owners will serve as liaisons between IT and your team, enforcing governance standards and supplying IT with the access they need. Set your data governance strategy. This is where your data governance standards come into play. To learn about how to develop a governance strategy, click here. Test your processes.

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What is identity resolution and how are platforms adapting to privacy changes?

Martech

Identity resolution platforms enable marketers to “close the loop” of customer marketing, analytics and compliance with a comprehensive holistic view of activity across all of an organization’s customer touchpoints and channels. Its drawback is that it is limited to online touchpoints.

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Marketing in 2021: The impact of blockchain on CX

ClickZ

Blockchain has the potential to dramatically impact customer experiences, but successful implementation will be largely dependent on how companies leverage the technology to reimagine touchpoints in the user’s journey. For a decade, blockchain and cryptocurrencies have been spoken about as the answer to shaking up different industries.

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The Composable Enterprise brings us into The Great App Explosion & Big Ops

chiefmartech

Gartner offers a summary of differences between traditional and composable thinking: You have to read between the lines and squint a little bit, but the shift in emphasis towards flexibility/agility, enabling “multiple outcomes simultaneously,” distributed and emergent governance, etc.,

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Adobe on how to select and future-proof your CMS

ClickZ

The CMS journey has grown incredibly complex due to the rise of a wide variety of customer touchpoints. Dubbed “headless solutions”, the API model enables organizations to leverage and reuse digital content from one central repository and push it to any touchpoint they want. Multiple customer touch points. The challenge of cost.