satisfaction 
Hubspot
JUNE 26, 2019
And if you’re like 65% of marketers, your company has implemented a loyalty program. But is your loyalty program working? According to the 2015 Colloquy Customer Loyalty Census , American households hold memberships in an average of 29 loyalty programs, but are active (meaning earn or redeem at least one per year) in only 12 of them.
Marketing Insider Group
DECEMBER 21, 2010
Skip to content Home About Michael Brenner Appearances B2B Marketing Insider Michael Brenner's Blog on B2B Marketing Content Marketing Demand Generation Mobile Sales Alignment Search Marketing Social Media Strategy December 21, 2010 4 Subscribe Augmented Reality For B2B Marketing in 2011? Augmented Reality For B2B Marketing in 2011?"
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Salesforce Marketing Cloud
AUGUST 2, 2022
With each generation facing its own growing set of challenges, it’s no wonder that employee loyalty and satisfaction have been in steady decline over the last 20 years. With each generation facing its own growing set of challenges, it’s no wonder that employee loyalty and satisfaction have been in steady decline over the last 20 years.
Vision Edge Marketing
JANUARY 27, 2014
In fact, recent research suggests that customer experience is a better predictor of loyalty and word of mouth than any other measure. With the focus on customer retention in the early 1990s, Frederic Reichheld and others began to research customer loyalty and the association between loyalty and profit.
Adobe Experience Cloud Blog
JULY 29, 2011
The chart below shows how funds were allocated for 2011 among companies surveyed. And customer loyalty increased in priority this year – cited by 32% of companies as opposed to 2010′s 25%. This year less than 42% of firms cited brand recognition as a top objective, a significant drop from 54% last year.
Zoominfo
MARCH 27, 2018
Engagement is driven by price ( 81% ), quality ( 80% ) and convenience ( 55% ), loyalty is about likability ( 86% ) and trust ( 83% ) ( source ). Only 35% of respondents say their company has less than 5% of support interactions taking place over social, compared with 57% in 2011 ( source ). Successful Customer Engagement.
Marketing Insider Group
DECEMBER 15, 2010
Summit Augmented Reality For B2B Marketing in 2011? Michaels B2BMarketingInsider blog is dedicated to sharing the ideas, topics and marketing strategies that drive real results like sales, leads, and higher customer loyalty. Augmented Reality For B2B Marketing in 2011?" Related Posts: Internet Trends From The Web 2.0
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