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What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Salesforce Marketing Cloud

Get access to exclusive resources and training As a member of the Service Trailblazer Community, you gain access to a treasure trove of exclusive knowledge base articles and customer service training materials. That benefits both you and your team — because when you know more about Salesforce, you can do more with Salesforce.

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Customer Engagement Software and Strategies for Enterprises

TrustRadius Marketing

These include: Apps Email Social media Live chat Webinars Websites. Enterprise Knowledge Bases. A knowledge base is a collection of articles, guides, FAQs, and discussion boards where users can find answers about your products and the pain points you can resolve. That’s where having a strong CRM tool comes in.

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The Mets, Red Sox, New York Times and more in this week’s martech AI roundup

Martech

Video Highlights identifies shareable moments from webinars, interviews and other long-form videos, then pre-edits the clips so marketers can generate promotional content to share on social media or their website. Brevo’s Brevo AI Assistant is a generative AI tool for the company’s CRM platform. Users can also select propositions (e.g.,

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Wealthbox & FMG Suite: Powerful Tools, Better Together

FMG Suite

Successful companies around the globe leverage the power of data by integrating their CRM and marketing tools. You too can amp up your marketing by integrating Wealthbox CRM and FMG Suite––the all-in-one, compliant marketing platform complete with beautiful websites, modern marketing tools, and relevant, FINRA-approved content.

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What’s New with HubSpot’s SEO & CMS [2023 Update]

SmartBug Media

We covered HubSpot’s SEO functionalities and CMS Hub’s latest features in our recent SmartTake webinar. HubSpot's Knowledge Base Center HubSpot offers an extensive knowledge base center , where it answers a lot of commonly asked questions. Hence, these tools go hand in hand.

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Increase Customer Retention & Renewals with HubSpot Service Hub and HubSpot Sales Hub

SmartBug Media

Features like help desk automation, a knowledge base, surveys (including net promoter scores, or NPS), ticketing, and customer portal service as effective tools to measure experience and to pinpoint what needs improvement. Having trouble creating a process to increase customer renewals and retention?

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Getting Started with HubSpot: A 4-Step HubSpot Setup Plan

SmartBug Media

CRM platform implementations and migrations are not as hard as you may think. My fellow SmartBug® Jessica Vionas-Singer wrote an article on why CRM implementations fail , to provide you with a broader picture. This includes when you publish HubSpot pages, blog posts, knowledge base articles, and web versions of emails.

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