What Is an Omnichannel Contact Center? Everything You Need to Know
Salesforce Marketing Cloud
MAY 15, 2024
Your agents have immediate access to the same centralized view of the customer they’re going to help — no matter how they contact you — in your customer relationship management system (CRM). The best omnichannel contact center software platforms connect all your data – whether it’s in your CRM apps or external data lakes.
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