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From Service to Sales: How Field Service Can Drive Revenue Growth

Salesforce Marketing Cloud

See how it’s done Make the business case for upselling and cross-selling I’ve spent 15 years of my career in sales and sales leadership roles for software and hardware companies. They also know that customer trust can lead to more sales. Train your mobile workers on sales techniques and how to look for customer cues.

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HubSpot Product Update Roundup - April 2023

SmartBug Media

As an agency specializing in full-service digital marketing, we understand the importance of staying on top of the latest tools and features to help our clients reach their marketing and sales goals. April 2023 Create Multiple Knowledge Bases *available to Service Hub Enterprise users only.

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HubSpot’s June 2023 releases: The manager’s guide

Martech

Applying generative AI to minimize typos when creating sales emails on mobile devices (iOS only). Generating personalized sales emails from within HubSpot Sales Chrome Extension for Gmail. Generating personalized sales emails from within HubSpot Sales Chrome Extension for Gmail.

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Is Your Generative AI Making Things Up? 4 Ways To Keep It Honest

Salesforce Marketing Cloud

LLMs, usually in the form of a chatbot, can help you write better emails and marketing reports, prepare sales projections, and create quick customer service replies, among many other things. Do not expect the LLM to be your source of truth because it’s not your knowledge base.” And with good reason. What is an LLM?

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Is a HubSpot CRM Right For Your Business?

Lake One

If you do a Google search for “easy to use CRM” you’ll return more than 50 million results. Because people hate using CRMs. Back in 2001, Gartner measured a 50% CRM failure rate. I’ve worked across multiple CRMs from Salesforce to HubSpot. Many times we get asked if a HubSpot CRM is right for our clients.

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4 AI Features Telecoms Can Implement Now to Level Up Customer Service

Salesforce Marketing Cloud

How T-Mobile unlocks their customer solutions with AI, Data, and CRM. Perhaps more importantly, human agents are now freed up to efficiently handle more complex cases. Instead of hunting through knowledge articles, they can type a question into a global search bar and receive a summarized answer with citations to the source material.

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Karla’s App of the Week: HubSpot’s Content Assistant & ChatSpot.ai

Heinz Marketing

use advanced artificial intelligence (AI) technology from industry-leading AI systems, OpenAI, to make work easier for marketing, sales, and customer service professionals. Content Assistant The content assistant is a particularly valuable tool for marketers and sales teams. Content assistant and ChatSpot.ai alpha today.