CRM Customer Satisfaction Eye-Tracking Training 
Salesforce Marketing Cloud
APRIL 25, 2024
Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.
Martech
MARCH 21, 2024
As a marketing leader or CMO, you’re looking to harness AI to generate tangible business outcomes and elevate customer experiences. This alignment enables you to effectively track progress and evaluate the success of your AI initiatives. AI can tailor customer interactions, leading to deeper engagement and loyalty.
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Lead Forensics
DECEMBER 13, 2023
The benefits can be direct, such as increased sales or improved conversion rates, or indirect, like enhanced customer experience or brand loyalty. On the flip side, costs include the initial purchase price, implementation fees, training, and any ongoing expenses. Can your analytics software track the customer journey effectively?
SmartBug Media
OCTOBER 13, 2023
By following good practices for data hygiene, businesses can improve decision-making, enhance customer experiences, improve operational efficiency, and facilitate successful data integrations and analysis. Is your team migrating to a new CRM platform? Is your team merging databases from different systems ?
Salesforce Marketing Cloud
JUNE 14, 2023
Get deals done, make customers successful, and help your company grow. These cues often convey concerns or doubts, but they can suggest positive responses, too, like satisfaction. As you explain the subscription package, your prospect leans forward, maintains eye contact, and nods — clear signs of interest.
Salesforce Marketing Cloud
OCTOBER 11, 2022
As a senior director of business value services at Salesforce, I work with our largest enterprise customers — including Johnson & Johnson, Medtronic, and Philips — to help them develop a return on investment for key sales initiatives. The following are a few strategies I’ve seen my customers use to meet the challenge: 1.
Salesforce Marketing Cloud
JANUARY 25, 2024
Proper inventory management allows companies to keep track of all their products as they’re received, stocked, ordered, and shipped. From the warehouse to the customer’s hands, successful inventory management helps your business deliver stellar customer experiences. The backstory here is all about inventory management.
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