Remove Communities Remove Opinions Remove Peer-to-peer Remove Word of Mouth
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The Relationship Between Customer Engagement, Loyalty And Revenue

Influitive

Customer engagement really begins the moment a buyer spots a mention of your company on social media, or hears about your product from a peer in their industry. In today’s hyper-connected world, people aren’t shy about sharing their opinions—and B2B buyers are listening. Loyal customers draw in more customers.

Loyalty 279
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Influencer Marketing: What is it and Why Should You be Doing it?

Onalytica B2B

Last week we published our white paper called The Definitive Practical Guide to Influencer Relationship Management. First thing’s first- what does the white paper cover? This guide is both definitive and practical (yes you guessed it- hence the name). Dare we call this the influencer marketing bible? So, what is influencer marketing?

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Influencer Marketing 101: The Beginner’s Guide

Zoominfo

Yet, its popularity has been slow to catch on in the B2B community. However, in a world where 72% of B2B buyers look to industry peers to research purchase decisions ( source ), it’s a mistake to ignore influencer marketing as a viable tactic. In short, an influencer’s community trusts their opinions and advice.

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Customer Advocacy Marketing: What Is it and How Does it Work?

Oktopost

Using peer-to-peer referrals to promote a business’s products and services is an excellent way for individuals to market to the people in their professional and personal networks. Recall the experiences you’ve had with these companies and why they motivated you to tell others about them. 9 Advantages of Customer Advocacy.

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The Economics of Belonging: Why Businesses Must Embrace Our Most Basic Instinct

Martech Advisor

In this article, inSided CEO, Robin van Lieshout, argues that it’s human instinct to form communities and look to each other for direction. Humans are inherently social beings, and for good reason: our very survival depends on communities. That changed in my teens when online communities began to emerge.

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The state of social media investment: Five key takeaways for European businesses

Sprout Social

Information, opinions and conversations about your brand will exist on social media whether you choose to acknowledge them or not. In previous surveys, only 40% of small to medium sized enterprises reported using social networks, as opposed to 81% in the USA. Potential customers are looking at much more than your website.

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The Power Of B2B Referral Marketing Programs

Influitive

As a result, reputation and word-of-mouth hold significant weight. And 43% of those buyers use it to connect with individual thought leaders to ask for their opinions on the product or service. Customer engagement begins the moment a buyer spots a mention of your company on social media or hears about your product from a peer.