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30+ Word-of-Mouth Marketing Statistics You Must Know

EveryoneSocial

Marketing might be busy going after traditional outlets like paid search and organic traffic, but a powerful strategy that can’t be ignored is word-of-mouth marketing. That’s why businesses must focus on word-of-mouth and more marketing teams must prioritize how to influence this channel. What Is Word-of-Mouth Marketing?

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Word of Mouth Marketing: The Original Employee Advocacy

EveryoneSocial

All of these alliterative acronyms speak either directly or indirectly to word of mouth marketing, but how do they pertain to the most prominent form of emerging advertising: employee advocacy? Word-of-mouth, the other 8th-wonder of the world. Word of Mouth Marketing, Or Why WOMM Has Always Been The Bomb Dot Com.

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Are you Missing this Important Opportunity to Get More Clients?

Go Beyond SEO

Word of Mouth (WoM) will always be the best form of advertising, but it’s gone digital. A study by Harvard Business School showed that responding to reviews leads to a higher overall star rating. Word of Mouth will always be a factor when it comes to decision making. Respond to Customer Reviews.

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How AI Can Transform Poor Customer Service for the Airlines Industry

Martech Advisor

Makiti, Lombard, and Mpinganjira in 2019 conducted a study that identified that the perception that leads to a service failure impacts future behavioral intention. In their research, they have identified that both Low-Cost Carriers and Flagship Carrier’s reputation is influenced by the Word of Mouth (WOM).

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Are You Harnessing The Power of Brand Advocates?

Convince & Convert

Image via BigStockPhoto.com Yesterday I wrote a case study post on ReadyTalk and how they worked with Influitive to work with all of their happy customers to market their brand. In this case study, we learned that advocates are simply people who are happy with your brand.

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Consumers May Not Trust Online Reviews Older Than 3 Months: Navigating the Reliability Conundrum

Navigate the Channel

In the annual study by BrightLocal , surveyors found that 98% of consumers read online reviews and 76% of people “always” or “regularly” read online reviews for local businesses. They may rely on traditional forms of information and recommendations, such as word of mouth. They don’t conflate WOM with a stranger’s review online.

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Engage the Social Buyer Persona

Tony Zambito

Word-of-Mouth : Most often we think of WOM being one person just deciding to talk to another.    True but in terms of engaging, offering a more robust way of selecting different social networks to engage in word-of-mouth can be a means for buyers to have an easy ready vehicle to do so.