Webbiquity

APRIL 15, 2019

Providing excellent customer service is essential for all businesses, but B2B customer service is very different from B2C. For the best results, B2B customers should be treated as partners in success, and it’s crucial that your customer service team completely understands the businesses that they are supporting.

Work Management 237

Work Management Marketing Management Service Effectiveness 237

Salesforce Marketing Cloud

APRIL 30, 2024

Customer service metrics are the performance indicators you use to measure everything from agent efficiency to customer satisfaction. It’s what every successful company tracks and monitors to improve service quality – and quality is imperative. What you’ll learn: What are customer service metrics?

Service 52

Service Customer Satisfaction Guidelines CRM 52

Salesforce Marketing Cloud

APRIL 25, 2024

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. This can lead to business growth — even when you’re not at your best.

Work Management 52

Work Management Service Customer Satisfaction Lead Scoring 52

Salesforce Marketing Cloud

APRIL 10, 2024

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. What you’ll learn: What is self-service customer service?

Service 59

Service Allocation Knowledge Base Customer Satisfaction 59

Seismic

MAY 17, 2023

While more employees are spending time in person, most companies continue to offer remote and hybrid workplace models. Over the past few years, organizations have adapted in-person activities for remote work settings. Customer service training is one of these growing areas.

Training 97

Training Service Customer Satisfaction Opt-in 97

Salesforce Marketing Cloud

OCTOBER 31, 2023

This isn’t too good to be true — it’s exactly what over 80% of service leaders say automated customer service helps them do. But according to recent Salesforce research, only 58% of service organizations report using this technology. Find out how in our latest State of Service report.

Work Management 119

Work Management Autoresponders Automation Service 119

Salesforce Marketing Cloud

NOVEMBER 2, 2023

Our research shows that 61% of customers would prefer to use self-service to resolve simple issues. That’s why an employee self-service system is a great way to empower your people while keeping costs low. How does employee self-service work? Find out today What is employee self-service?

Work Management 59

Work Management Marketing Management Service Knowledge Base 59

Vidyard

SEPTEMBER 14, 2021

Financial services is an industry that’s on the brink of a new day. From customer service to new client contracts, everything is going digital—even selling. But in a market that’s been heavily reliant on in-person interactions to drive new business, making connections and nurturing clients can be hard in a virtual selling world.

Enterprise Management 139

Enterprise Management Work Management Marketing Management Sales Management 139

Salesforce Marketing Cloud

NOVEMBER 29, 2023

It seems effective service today requires clairvoyance into the needs and wants of your customers – they expect companies to recognize the problem instantly and proactively solve it. That’s especially true when it comes to subscriber management software for the media and entertainment industry. Start growing now 2.

Work Management 59

Work Management Marketing Management Paid Search Agency Service 59

Salesforce Marketing Cloud

MAY 8, 2024

Here’s a customer service statistic that will stop you in your tracks: 80% of customers say the experience a company provides is as important as its products and services. The same study reveals that 88% of customers say good customer service makes them more likely to purchase again. Oh, yes they are.

Work Management 52

Work Management Statistics Service Companies 52

Salesforce Marketing Cloud

FEBRUARY 22, 2024

Working in field service is both rewarding and challenging. In fact, you may be the only person from your employer that a customer ever sees. While you may find your current work to be fulfilling, it’s worth taking time to consider how you’ll prepare for growth throughout your field service career. Here’s what they said.

Work Management 52

Work Management Service Practices Tips 52

Webbiquity

JUNE 13, 2023

Beyond top-notch products, they expect quick customer service and tailored shopping experiences. A McKinsey report notes that 71% of customers expect brand personalization and 76% get frustrated if it’s not provided. Personalization can help. But you need to create meaningful connections to retain their business.

Loyalty 258

Loyalty Personalization Budget Programs Marketing Automation Services 258

Customer Experience Matrix

APRIL 26, 2024

The first stage was just to recognize that CDP was a separate category of software. What was new about CDP was that it was packaged software that was building a customer database. Packaged software”, for example, distinguishes CDP from data warehouses and data lakes, which are custom built.

Enterprise Management 234

Enterprise Management Work Management Marketing Management Ideal Customer Profiles 234

Salesforce Marketing Cloud

AUGUST 30, 2023

According to our research, 88% of customers say the experience a company provides is just as important as its products or services. Yet 82% of mobile workers struggle to balance speed with quality when providing field service. But what sets the best field service management software apart?

Work Management 52

Work Management Marketing Management Efficiency Service 52

Optinmonster

AUGUST 16, 2023

Are you looking for the best bulk email services to help you reach a wider target audience? Marketing automation has come a long way , and bulk email services are at the forefront. In this article, we’ll be reviewing some of the top bulk email services and how you can use them to generate leads.

Marketing Automation Services 52

Marketing Automation Services Work Management Marketing Management Service 52

Salesforce Marketing Cloud

MAY 15, 2024

They want a connected experience across all customer service channels, from live chat to voice. That’s why an omnichannel contact center needs to be part of your customer service strategy. An omnichannel contact center uses cloud-based software to manage customer interactions across multiple channels.

Contacts 105

Contacts Work Management SMS Training 105

Salesforce Marketing Cloud

NOVEMBER 15, 2021

As a field service leader you have your work cut out for you these days. Field service management has grown in scope and complexity. Field service leaders must navigate changes in customer behavior and digital technologies to improve employee engagement and customer service. The reason? So what does that look like?

Work Management 98

Work Management Service SME Automation 98

Oktopost

SEPTEMBER 13, 2022

Social media for financial services is a rapidly growing sector. An Emarketer report forecasted that digital ad spending in the financial services sector would grow 9.7% billion – placing financial services as the second-biggest consumer of digital advertising. But what platforms are best for financial services?

Social Media 86

Social Media Work Management Marketing Management Service 86

Scoop.it

OCTOBER 27, 2022

So, what’s a service-based business supposed to do? If your marketing team has been feeling the pressure lately — or if you’re pressed for time — content curation can be a godsend for your service-based business. Let’s take a closer look at why content curation is essential for service-based industries. Let’s take a look.

Curation 87

Curation Work Management Marketing Management Service 87

Seismic

JUNE 6, 2023

Customer service training is important for new hires and veteran agents. They both recently started customer service jobs at large, fast-paced companies. Sam’s employee training plan includes a mix of online and in-person training to deliver key information about products and processes.

Training 52

Training Work Management Service Customer Satisfaction 52

ATAK Interactive

JULY 29, 2019

These improvements work toward higher levels of customer service satisfaction. As a company grows, the company will need more staff, a more significant number of services must be in place, and business activities increase. How ERP Enhances Customer Service. Customer Service Improvement with Streamlined Backend Processes.

Enterprise Management 78

Enterprise Management Work Management Marketing Management Service 78

Webbiquity

NOVEMBER 29, 2022

Increases customer lifetime value (CLV): Building solid relationships with your consumers encourages them to spend more on your products and services. Real-time support and proactive services are key to retaining customers over the long term, and automation tools simplify these processes for you and your clients. Train your employees.

Loyalty 314

Loyalty Lead Ranking Lead Scoring Budget Programs 314

Marketing Insider Group

JUNE 22, 2023

Image Source Key Takeaways: Automated marketing software lets you program and test marketing campaigns more easily than ever before. Keep in mind best practices to ensure your automated marketing campaigns are personable. Keep in mind best practices to ensure your automated marketing campaigns are personable.

Marketing Automation Services 237

Marketing Automation Services Budget Programs Automation Work Management 237

Brandpoint

JUNE 18, 2020

As the business world continues to work its way through the effects of the coronavirus, savvy financial services providers are switching up their marketing strategies to reflect new priorities. Some of those changes will be temporary pending a time when financial transactions can again be handled live and in person.

Work Management 118

Work Management Marketing Management Service Planning 118

Contently

APRIL 19, 2016

The other day I had several questions about Olark, a San Francisco-based software company. ” After I typed my questions, Richard told me someone named Karl could answer them best. Welcome to the new world of online customer service. One person might ask, “How do I get this thing to turn off?” Chat with us.

Marketing Management 114

Marketing Management Service FAQ Forrester 114

Martech Advisor

DECEMBER 3, 2019

Email marketing services software are defined SaaS (cloud) based platforms that allow marketers to create, send and analyze emails, typically for the purposes of audience engagement and lead generation. Table of Contents: What is an Email Marketing Software Platform? Top 10 Email Marketing Software Platforms For 2020.

Marketing Automation Services 90

Marketing Automation Services Enterprise Management Work Management Marketing Management 90

Biznology

MAY 10, 2019

Software is available specifically for service-based businesses that allows two-way text messaging. If traffic or another service call causes delays, automatically shoot them an SMS so they have an updated arrival time. Build Trust With Your Service Technician’s Photo and Bio. But don’t go overboard.

SMS 112

SMS Work Management Marketing Management Service 112

Salesforce Marketing Cloud

DECEMBER 13, 2022

The future of customer service starts with learning what customers expect today: a consistent and empathetic connected experience. Challenging economic conditions mean that organizations should focus on cost efficiency and service productivity. Cut costs while improving service. It all starts with service.

Service 98

Service Planning Personalization Peer-to-peer 98

Webbiquity

FEBRUARY 10, 2022

But statistics show that proactive communication is much more beneficial, as it’s preferred by 79% of clients who often use online services. It should be polite but not excessively formal or artificial, friendly and authentic but not too personal – there should always remain a certain distance combined with a reasonable amount of respect.

Conversion 270

Conversion Marketing Websites Work Management Marketing Management 270

Mailmunch

MARCH 29, 2021

Let’s talk about why you should consider free email marketing services for your brand. this article goes into the best choices to get started with. Create personalized messages. Promote products, services, and events. How to Choose the Best Free Email Marketing Software? What is Email Marketing?

Enterprise Management 59

Enterprise Management Work Management Marketing Management Email Marketing 59

Hinge Marketing

AUGUST 14, 2019

If you are one of the millions of people who enjoy podcasts — and like to pack a little learning into your spare time — I and my colleagues at Hinge have put together a list of our favorite professional services marketing podcasts. James and Logan also share their own business challenges running a professional services firm.

Work Management 104

Work Management Marketing Management Service Planning 104

ATAK Interactive

JULY 29, 2019

These improvements work toward higher levels of customer service satisfaction. As a company grows, the company will need more staff, a more significant number of services must be in place, and business activities increase. How ERP Enhances Customer Service. Customer Service Improvement with Streamlined Backend Processes.

Enterprise Management 60

Enterprise Management Work Management Marketing Management Service 60

TrustRadius Marketing

APRIL 16, 2021

An email service is a tool that has long since stopped needing to be paid for. For many users, free email accounts and service providers will fulfill all their needs. The software covered in this article are: Gmail Microsoft Outlook Mail.com Yahoo Mail ProtonMail 10MinuteMail.com.

Service 52

Service Best Practices Domain CAN-SPAM 52

DotDigital

OCTOBER 1, 2021

You may have already met some of the professional services team, but to give you a quick overview of some services you may or may not know you have access to, we interviewed Darryl Clark, Head of Professional Services here at dotdigital. Why is there a Professional Services department at dotdigital?

Work Management 52

Work Management Marketing Management Service Paid Search Agency 52

Martech

MARCH 27, 2024

It doesn’t have to be a tech person or a database expert. It does have to be a power user of your system or someone supporting the group utilizing the software. This person is the go-to person for any data entering or exiting the database. Focus on the fields necessary to sell and service them. Get MarTech!

Marketing AI 123

Marketing AI Marketing Management Lock-In CRM 123

Sprout Social

FEBRUARY 6, 2024

The first few weeks of a new year are the perfect opportunity to reflect on our wins—and I’m thrilled to announce one of our biggest yet: Sprout Social has been named the #1 Best Software Product by G2’s 2024 Best Software Awards. That’s the number one spot when compared across products in every software category!

Work Management 111

Work Management Marketing Management Software Product 111

ATAK Interactive

JULY 24, 2019

These improvements work toward higher levels of customer service satisfaction. As a company grows, the company will need more staff, a more significant number of services must be in place, and business activities increase. How ERP Enhances Customer Service. Customer Service Improvement with Streamlined Backend Processes.

Enterprise Management 60

Enterprise Management Work Management Marketing Management Service 60