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Regain Customer Loyalty With Content — an Interview With Jay Baer

ClearVoice

What about creating post-purchase content to keep the very customers we worked so hard to attract and win? If you successfully create content at the bottom of the funnel, post-purchase, it’s not strictly a question of customer acquisition versus customer retention. Fewer than 1 percent of businesses have word-of-mouth strategies.

Loyalty 102
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What marketers need to know about managing social media through an economic downturn

Sprout Social

A comparable 31% won’t complete their purchase, and 30% will buy from a competitor. She clearly remembers feeling frustrated in the face of budget cuts during the 2008 recession. If we can keep them elated, we can ride on the wave of their word-of-mouth.” It’s hard to do more with less.

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Nuggets from Social Media workshops as of late. : Community Group Therapy

Buzz Marketing for Technology

My advice - get people talking about the customer lifecycle from pre-consideration to post purchase. This entry was posted on Tuesday, June 24th, 2008 at 12:26 pm and is filed under Uncategorized. On June 24th, 2008, Josh Ledgard said: I agree completely. On June 25th, 2008, Sean said: thanks for the comments Josh and Bev.

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To Create Unique Content, the Degrees of Brand Separation Matter More Than You Think

Content Standard

In 2008, Facebook announced “friends of friends” as part of its privacy settings, allowing users to share content with not only their immediate friends but the friends of those friends, greatly extending the reach of a user’s audience. Still following? This concept should sound familiar to marketers.

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ClickInsights: How B2B marketers should forge customer relationships by providing compelling content?

Ambal's Amusings

Eccolo Media 2008 B2B Technology Collateral Survey. Chances are that the buyers of complex solutions have a lot to learn before they develop the knowledge and confidence they need to make the best purchase decision. Mitigating risk is one of the highest concerns when considering a complex purchase. in January 2008.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

But, with an easier way to deliver custom content, receive full profits, get instant results, and even an opportunity to provide subscription apps instead of one-time purchases—will developers still stick with the mold Apple has pioneered, or will they break out of the box? Gaming drives a large percentage of native app revenue.&#

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The Graying of Facebook, Research and Other Signposts for Social Media Maturity

B2B Marketing Savvy

Sure, campaign 2008 thrust Twitter on to the public stage, but what else? A Forrester research report must be purchased, but here’s several links that digest the topic and results for free: InsideFacebook. Twitter Power: Tweets as Electronic Word of Mouth. A Smattering of Social Media Maturity Proof Points.