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78 Customer Engagement Statistics

Zoominfo

For this reason, we put together a list of important customer engagement statistics to guide your customer engagement strategy. Over half of all customer interactions happen during a multi-event, multi-channel journey ( source ). Customer churn is attributed to the poor quality of customer service ( source ).

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The Beginner’s Guide to B2B Marketing Attribution Modeling

Zoominfo

Enter: Marketing attribution. If you’re unfamiliar with marketing attribution or want to explore new methods to improve your existing attribution model, today’s blog post is for you. We explain the basics of marketing attribution and explore several popular marketing attribution models. Let’s get into it!

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Marketing Attribution: The Beginner’s Guide for B2B

Zoominfo

Enter: Marketing attribution. If you’re unfamiliar with marketing attribution or want to explore new methods to improve your existing attribution model, today’s blog post is for you. We explain the basics of marketing attribution and explore several popular marketing attribution models. Let’s get into it!

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Is MTA dead?

ScanmarQED

Let’s look at each of them in turn: Walled Gardens Walled Gardens, or ecosystems, like Meta, control access to data and interactions within their boundaries and have caused a significant challenge to MTA, making it virtually impossible for marketers to track and attribute conversions across channels.

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How to Use Attribution Models to Decipher the Right Mix

Vision Edge Marketing

How do you assign value to your channels and touch points? There are a variety of attribution model methods. For example, do you attribute more weight to the first touch (such as clicking on a digital ad) than the webinar that generated an online demo of offline conversation? Let’s take an example.

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Report: 47% of Marketers Say their Data is “Siloed and Difficult to Access”

KoMarketing Associates

Arm Treasure Data recently published the “State of the Customer Journey 2019” report, and statistics showed that silos, in particular, were hurting marketers looking to leverage data – 47 percent of marketers stated that their information is siloed and difficult to access. Marketers, Data Issues, and the Customer Experience.

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64% of Marketers Want to Improve the Customer Experience with a Data-Driven Personalization Strategy

KoMarketing Associates

Ascend2 recently conducted its “Data-Driven Personalization Survey,” and statistics indicated that most marketers (64%) want to improve the customer experience through their data-driven personalization strategy. More marketers are turning to a data-driven strategy to resonate with their target audience.