How To Get Started With Customer Service Automation
Salesforce Marketing Cloud
FEBRUARY 14, 2024
According to our research , 65% of high-performing service organizations rely on automated customer service to save time, reduce human error, and make time for new projects, compared to only 41% of underperformers. Make note of each team and individual’s preference for contact via email, chat, instant messenger, or within your CRM system.
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