Customer Satisfaction Loyalty Marketo Thought Leadership 
Adobe Experience Cloud Blog
MAY 19, 2020
Customer Experience is an integral part of every business right now. According to Forbes , 81% of companies view customer experience as a competitive differentiator, yet many of them offer a sub-par experience that puts a dent on customer retention. As he didn’t face any issues while placing the order, he scored it a 5.
Adobe Experience Cloud Blog
NOVEMBER 27, 2017
Customer engagement is the key to effective digital marketing in the Engagement Economy. Improved customer engagement is the only answer to increasing customer expectations, but it can be a complicated strategy. Brands that continuously engage with their customers benefit from doing so in many ways: It differentiates brands.
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Adobe Experience Cloud Blog
JULY 31, 2019
We all know new customers are important but retention is paramount to profitability. In fact, it costs more to acquire new customers than it does to upsell satisfied customers. So, why do customers leave? Research shows that only one in 26 unhappy customers complain. One is silver, the other gold.”.
Adobe Experience Cloud Blog
JUNE 19, 2017
I regularly spent a considerable amount of cash at the nearest Regional Grocery Chain™ store, until I noticed their customer experience starting to slide. So I did what any inconvenienced, disgruntled customer of the modern era would do: I took to Twitter to air my grievances to their corporate account. The result?
Adobe Experience Cloud Blog
APRIL 4, 2018
For SaaS and subscription companies, winning a customer is only the first step of the journey to customer lifetime value (LTV). This is why it’s imperative for B2B tech marketers to shift their focus from buying journey funnels to full-on customer lifecycle management. Develop a Clear Customer Engagement Strategy.
Adobe Experience Cloud Blog
APRIL 20, 2016
At Marketo, our teams work with healthcare providers from all across the country to create ways to better engage with new and returning patients, nurture them through the entire experience, educate them, and even engage their family caregivers to improve the overall quality of their experience. Your customers are your prospects, too.
Adobe Experience Cloud Blog
JULY 11, 2016
Essentially, it states that 80% of your business wealth will come from 20% of your customer base. Add this to the fact that it costs at least 10 times more to acquire new customers than to sell to the ones you already have, according to eMarketer, and you’ve got a strong business case to invest in your customer base.
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